Wonderful hotel with a perfect location on the edge of the town next to the grassland with views of the mountains. Rooms are very clean and modern with everything you might need. All the staff are very helpful and friendly in particular 坎 who helped us on check in. Breakfast is delicious. Would very much recommend anyone visiting the area to stay here.
We absolutely love the hotel. Very spacious room and comfortable bed and comforter. There is a complimentary city pick up where we travel to a restaurant recommended by the front desk to enjoy early dinner. Thank you 戴师傅 Master Dai for his exceptional service. He was extremely warm and welcoming. Morning we enjoyed great selection of breakfast. The highlight is the Wanda Latte is absolutely delightful—smooth, creamy, and perfectly balanced. Remember to check that out before leaving 😊
We stayed at a family room for one night at Urcove Altay (Hyatt). This is a fairly new hotel and the room we had was both clean and smartly set up, with plenty of space and new tech - automatic blinds and self controllable aircon. The major bonus was a window that allowed you to let some fresh air into the room.
We tried to procure a guide into Hemu, and The hotel staff helped us with our search - we appreciate the warm service!
We liked the breakfast dining room and the kitchen offered some tasty food.
ZzedtalibOne reason for choosing Wanda Moments was to see the views of the mountains from the rooftop but it was so so. The mountain view from the room window is awesome.
Another reason is for the Oxygen supply in the room but it was so confusing. We couldn’t understand what the staff is saying. We don’t understand why only one guest get the oxygen supply. The young guys at the reception were not helpful and were hesitant to go up to the room to assist us. Our stay was all in all hectic, going up and down to get assistance.
For tourists from out of China, be warned that the food serving is huge. Rice came in a huge portion, soup in a huge bowl. It was sad to see them go to waste. Perhaps the hotel can tailor the menu down to smaller portions.
LLordtinaWe stayed here while backpacking, and it truly became one of the highlights of our trip. The location is perfect, the scenic centre isn’t too far. You can walk there if you don’t mind a bit of a stroll The hotel has a washing machine, which was a huge plus for travellers like us.
But what made this stay unforgettable was the kindness of the hotel owner, Mr. Liang Yue Yang. Despite the language barrier, he went above and beyond to make us feel at home. From offering us a ride to the scenic area, helping us buy bus tickets, to making sure we had everything we needed—his warmth and generosity touched our hearts. He even offered to send us to the bus station on our departure day.
The breakfast was simple but delicious, and the view from the hotel is breathtaking. Just a short walk away, there’s a peaceful river that’s perfect for a quiet picnic.
As Muslim travellers, we were also relieved to find halal food easily available nearby.
This place may be small, but the hospitality we received was big in every way. We’re so grateful we chose to stay here.
PPockyBackpackThis hotel is truly surrounded by nature. There are walking paths and scenic viewpoints within the property, and the views are beautiful. However, during winter, it feels a bit quiet and almost deserted, as there are not many guests staying.
The service style is more upon request — staff will assist when called, but they do not proactively offer help. One thing I didn’t particularly like was that despite many rooms being available, we were assigned a room with a less impressive view.
That said, the room itself was in good condition, and the heating worked perfectly even in -20°C weather, which was very important and appreciated.
One major advantage of this hotel is the flexible cancellation policy — free cancellation is allowed on the day of arrival. This is especially helpful in winter when travel plans can change due to road conditions.
Breakfast was good and served directly to the room, which was convenient. Overall, the staff did nothing wrong, but the service mindset felt somewhat lacking in warmth or attentiveness.