Room was clean with nice comfy beds. There were no additional pillows in the room so we were stuck with the soft fluffy ones rather than having a firmer option. Room and bathroom was tidy and well presented.
The first room was terrible. There was a hole in the window frame what looked like insects on the floor the shower was rusty and mould on the tiles. The hotel does need a lot of TLC. The staff are very nice and very helpful.
Room was in a difffent building to one pictured on website, no one helped with my bags, building smelt of ****, super thin walls to the point where I could hear someone else snoring. definitely a reason why it’s so cheap.
Everything perfect as always. Just two comments: firstly the bathrooms are way too small, and secondly, a hotel of this quality should not consider it necessary to charge extra for parking, though i admit that this does unfortunately seem to be becoming the norm these days. That said, all in all a lovely hotel.
MMuraliRThe hotel is in a central place and very close to the bus station and not far from the Guildford Railway station (walking distance - 12 min or so). Staff were very friendly and helpful. The only difficulty was that we had our room on the first floor and at the further end and as there were no lifts (it is a heritage building so they cannot make any changes to the structure) we had to carry our luggage upto the first floor and navigate other steps to the room. There was no other option. We did have help when we arrived but had to carry the luggage by ourselves when we left. This is, though, a very small issue as the property itself was one of the better ones we stayed during our trip. The rooms were certainly larger room than some of the other hotel rooms I have stayed in London or Guildford.