Hotel has great facilities and was very clean, though we were disappointed to realise that due to unsafe cliffs, it no longer offered direct access to the beach. Service should really be improved for such an expensive hotel:
1. Reception gave us 2 twin beds even though we specifically made a request at booking for double bed
2. Restaurants got my coffee orders wrong on multiple occasions throughout the stay
3. During the saturday bbq night, the hostess Priscilla made up a poor excuse not to give us a poolside table even though we were one of the earliest guests there. Her excuse was the remaining poolside tables were reserved for 4 families with dogs. We didn't see a single dog during the entire course of 2 hours, and the tables were given away to other couples for reasons unknown. This incident really upset us, and the fact that she had the audacity to make up such an excuse is appalling.
4. Gratuity was charged at 7.5% for every item, which is fine but what left a bad taste in the mouth is the hotel did it without informing customers upfront.
Amazing value! Breakfast was great, and the sweet rice pudding was the best I have ever tasted. Room and bathroom in excellent condition, quiet and comfortable (I am in off season tho). Staff were friendly and helpful, and info is also provided in room. Was not sure at first because it is on the top of a hill so a climb to get to from town, but still only a 10 min walk and 5 mins walk from the cliffs for spectacular sunrises. Also a large free carpark opposite.
Very beautiful resort, right by the Atlantic Ocean with direct access to coastal boardwalk. Amazing and very relaxing.
One bedroom apartment was very spacious and well equipped. There were total of 3 pools including spa pool. Breakfast was a good spread although same things were served 2 days in a row during my stay.
The only slighr downside is there was construction going on next door during my stay. Not the most pleasant and can be slightly noisy.
The hotel was located really conveniently near Old Town, the bus station, and the beaches. We booked a room with 2 beds as listed by Trip but were given a room with only 1 bed and the front desk said it was actually based on availability, but there was no mention of this on Trip. If you have specific requests regarding number of beds make sure to write it in your special requests. Thankfully they were able to accommodate our request in the end. The pool is nice but I wouldn't recommend ordering food by the pool, overpriced for what you receive - the drinks were fine though. Otherwise the stay was good and no issues!
Apartamento amplio y muy limpio(con falta de mantenimiento, mango de la puerta suelto, columna de la terraza en mal estado y agua en el lavabo no bajaba), ubicación tranquila por la noche, necesario tener coche ya que está a unos 20km de Portimao, parking gratis delante del alojamiento, negativo: piscina del apartamento en muy mal estado completamente descuidado (losetas sueltas, madera suelta, falta de limpieza), lo bueno se puede usar la piscina del hotel (hay que caminar un fisco).
The hotel was very clean, staff very welcoming and allowed us to check in way before time. It’s close to the airport as well as a big shopping centre so everything is in close proximity. The staff cleaned my room every day I was there and we had light and food when the whole Portugal had power outage. Will definitely recommend
ゲゲストHabitaciones muy viejas, sofás y camas muy incómodas. El precio manda y la relación es correcta. El fuego de la cocina tira poquísimo y es difícil cocinar. No hay útiles para fregar. El aire acondicionado tampoco tira fuerte. Las vistas interiores a la piscina no son muy agradables. Y el baño muy viejo. No te dejan gel y champú, solo pastillas de jabón de manos
ゲゲストTonel Apartamentos was clean, close to all emenities, with parking right outside your door. Staff were friendly and helpful. We would definitely recommend this property while exploring the area.
ゲゲストBoa localização, sítio muito calmo e relaxante, com pequenas casas dispersas pelo meio do pinhal. Muito bom para quem viaja com animais. A piscina fica um pouco longe para quem fica nas casas mais afastadas. A limpeza é muito básica e as funcionárias não foram lá muito simpáticas.