イギリスウィルトシャーで、プールのあるホテル

My family and I stayed in 2 rooms which inc a dinner package. We had a very warm lovely welcome by the receptionist who was extremely helpful. Our room was not as clean as we would have expected which was a shame but it was nice to have a room with 2 double beds. The handle on one of the bathroom doors was faulty so we had to leave it open when using the bathroom. We had booked the dinner package and booked our table in advance for 7pm. I understand that they were quite busy that evening but unfortunately we still didn't get our food order taken until 8pm. The kids got their meals soon after but the adult main meals didn't arrive until 9pm. It was a long time for us to wait when our children were getting restless and tired. We also by that point felt it was too late to eat and didn't finish our meals. We did speak to the manager and eventually they did compensate for the long wait so we appreciated that. Breakfast was brilliant lots of choice and good timings for breakfast. The swimming area needs a bit of a refurb. Even though there is lots of space it just needs a bit of TLC and a refresh. Other than the few items mentioned we still had a lovely stay with family The receptionists were exceptional and every understanding. They even spoke to us the following day to apologise about the issue with the dinner. We wouldn't let it stop us from staying there again.

The hotel location is good. Quite quick and convenient for checking in the hotel. However, the room was outdated with old carpet. The air condition was very old and so loud.

An excellent base we use while visiting family in the area, the hotel is set in a quiet area with ample parking and very good amenities including the pool. The staff are all super friendly and keen to help with any issues Our only issue, that did not impact our stay too much, was the booking and payment system had not correctly accepted my prepayment for 2 rooms, I had paid using Trip.com via PayPal payments over 3 payments, the hotel claimed we had only paid for 1 room, I had to prove by statements and invoices that I had paid for both. This did not warrant a negative review in my opinion, but should be looked at by the hotel chain admin.

Staffs are helpful. Hotel room is clean and spacious.

This hotel has got high standards on cleanliness and service consistently. On a bitterly cold weekend the room was warm throughout. In fact very comfortable bed and no need for extra blanket. 2 small issues. The pillows were a bit lumpy but fine and the restarant did not serve evening meals to our liking but overall outstanding !!! Cannot wait to return.

エステートは綺麗でスパも最高でした。エステートを散策して楽しんだり、アート作品のコレクションを鑑賞しました。

We drove all the way from London to WHATLEY MANOR, the location is really rural bit quiet. IT IS A VERY BEAUTIFUL MANOR SINCE 1929. We booked a suite room and upgraded to extra single bed for my son and cost 150£, which is considered very expensive. We booked for 2 nights and it cost us 1500£, [ breakfast included ] in my opinion is very pricey for this location. I think their selling points are spa, sauna, thermal room , hydro pool but for Asian , it is too common for us.The beds are very comfortable, room is very spacious and cozy, provide good quality amenities. They have really beautiful garden good for walking and reading books. Beside price, everything is good.

私が泊まった多くのホテルに一泊するのと同じように、何も悪いことはないと思います。私はホテルが醸し出すユニークなものが大好きで、内部の階段、曲がり角、複数の廊下が非常に強調されています。重い荷物を持っている場合、特にそれが一枚以上の場合、それはかなり難しい場合があります。ジェイミー（シフトの受付係）は大いに助けてくれたので、親指を立てます。実質的に油でびしょ濡れになっているので、1日以上滞在する場合は、フルイングリッシュブレックファーストを見逃します。バスルームには20分ごとに鳴る圧力ポンプがあり、私は眠りが浅いので眠りにくかったです。私が割り当てられた部屋は、ホテルの西側のファサードに太陽が当たると熱くなり、部屋から出ないと非常に不快です。全体として快適な滞在であり、私のフィードバックが改善の推進力となることを願っています。