KKRowtayWe enjoyed our stay at The Colonies overall. Our condo was clean, the grounds were well maintained and every staff member we interacted with was lovely and welcoming.
My biggest concern was the pool. Our welcome packet said guests needed bracelets and towels had to be checked out, but there was no access control at all. When we asked for bracelets, the front desk staff waved us on. All of the gates were wide open and there was no way to verify who was actually staying at the resort. The pool was extremely crowded and chaotic without all of the seats being taken up, so I can’t imagine what that would be like and I think having a lifeguard or several more staff members present would help keep it safer and more family-friendly. As a mom, the lack of controlled access made me especially uneasy. Any child could easily slip in or out of the pool area.
We also had a very loud neighbor who had their door propped open while cooking fried fish, so the smell came into our condo all night. There was also a lot of yelling and door slamming until after midnight. I never brought this to the front desk because at that hour, I didn’t feel there was much they could realistically do without making it obvious which neighbor complained, so we just dealt with it.
We are very laid-back, easygoing people and don’t typically have many complaints, but unfortunately, we found this stay to be anything but relaxing. Between the pool situation, inconsiderate neighbors and the noise, I’m honestly not sure we would stay here again. The staff themselves were wonderful; these were simply issues with the overall experience.
ゲゲストWe spent the weekend in Wytheville to go to the FPHL Blue Ridge Bobcats play hockey against the Pee Dee IceCats. The location from the hotel to the Hitachi arena was excellent. We will be back on the 27th and the 28th!
Thanks for treating us and the team so well!
ゲゲストI was taking a shower and grabbed a towel these onject were inside the towel folded up. When I told the lady downstairs named Amanda she apologized and gave us immediately 25% off but we have to call *********** to have them call us about the discount. It was sharp object and one of us could of cut ourselves on that sharp object. About that the service and free food was excellent
BBE ABROADABLE - Nat the ExpatBE AWARE: they told me at checkout yesterday that I’d get my $50 deposit back by the evening. Then they said in 3 days. Now they’re saying in 5 days. Still showing that I was charged on my credit card app… So we’ll see if I get that back!
About our stay: If you’re brave and on a budget, you’ll be fine here. But if you’re big on cleanliness and safety then skip this location.
Random crap on the carpet. Shower handles leak all over the floor, and there’s rust all over the ceiling and stuff shoved into gaps to prevent leaks.
The door isn’t secure at all, and the latch chain could just be ripped off if someone pushed hard on the door.
Blood stains (or at least what appeared to be) on the curtain, which also had a massive rip in it.
PROS: no bedbugs and we definitely felt safe there. If in a pinch, we’d stay again because it was cheap (IF I GET MY DEPOSIT BACK, that is. Otherwise it’s not cheap) People at the hotel were friendly, I just hope they’re not lying about giving my deposit back 😂
Breakfast was cereals, breads, gravy, eggs and sausage, and a waffle maker. Nothing seemed fresh, we didn’t really eat much.
Again, if you want cheap, it’s safe enough and does the job. If you want a refreshing stay, look elsewhere.
ゲゲストThe staff were very friendly, but I have 2 complaints. The first one is that my room was directly across from 2 elevators AND an ice machine. So I did not get any sleep, which I really needed. My second complaint is that there were several ***** hairs in the shower. I am hoping this review doesn't get posted and it's just informational for Trip.com.