ポンティプリッドの別荘ホテル

We stayed one night while in the area for a family party. The hotel was lovely, a mixture of traditional and modern. We stayed in a standard double and the hotel provided a travel cot, it was clean well presented with some traditional features. We booked a accessible room for my elderly parents which met their needs, however the breakfast room the next morning is not, which proved very difficult for them so please be mindful when booking. The let down of this hotel is the service, we waited over an hour for some chips and bar snacks in the evening and when asking staff about the wait they were very rude and dismissive. They same in the morning, staff just hanging around the continental buffet not doing anything and I had to ask for them to replenish the milk, bowls, butter and juice. I gave up asking for more bread to make toast. The buffet is there to help yourself - but how can you when everything had run out? Its such a shame because the hotel itself is lovely.