This hotel is very impressive. The view across the lake to Mt. Pilatus was spectacular. The hotel staff were so welcoming and hospitable...making our stay such an enjoyable experience. The room was spacious, bed comfortable and bathroom huge. Breakfast was an enormous buffet as well as ”a la cart”... Walking was very convenient and major railway easy to get to on foot and easy to navigate. The lake, Mt. Pilatus, the cog railway to and from and the trip to Zermatt easy to navigate. A side trip to Appenzelle with friends was a dream.
Superb, well appointed, spotlessly clean, extremely comfy and stylish, great views and exceptional communication. Nothing to fault- this place is perfect! Thank you for a lovely stay. I hope we can return another time. We loved it!!!!!!
This whole experience felt like a dirty youth hostel. From check in (which is supposed to be at 3, but we had to wait until 4 because our room wasn’t clean), to the fan that we requested being broken and unusable, to the COCKROACHES on the bathroom floor, to the stink of dirty fryer oil from the restaurant below…….. and all of this for a mere $500 per night. We stayed here when the weather was only 60-65 degrees for the highs and our apartment was still roasting. We were on the third floor and I understand heat rises, but it was HOT in our apartment and the fan that didn’t work….At least the management left a can of bug spray so that you can spray for all the bugs that come in when you open the windows to try to cool off. Do yourself a favor and stay somewhere else. I wanted to stay here for the views, and while they are beautiful the trade offs aren’t worth it. Run away!
ゲゲストSuperb location facing the chapel bridge. It is located about 7 min walk from Lucerne train station via Rathaussteg bridge. I followed the direction provided by Google map, it brought me to the Brandgassli alley to go to the back alley where the HITrental main entrance located (with a room key dispenser machine). The challenge was to go through the uneven Unter der Egg stone-paved street and the staircase at Brandgassli alley with big luggage bags. So, my advice is to use the front entrance located beside the Restaurant Schiff to use the lift and go to floor zero (0) when you are carrying luggage bag and go to the back alley HITrental entrance collect your room key through the key dispenser. My unit was Venus which is located at level 1. The unit was clean. However, I am not aware that the unit is at low level and worse part it is facing the back alley. Firstly, units facing back alley has little privacy when you keep your window blind/curtain opened as the opposite units could see you easily. It is noisy sometimes when people walk past talking loudly at the back alley. Secondly, the restaurant staffs like to smoke at the back alley when they are taking breaks. Cigarette smoke easily fills up your unit if the window is kept opened all the time. It is a very small unit to fit my family of 4. Nevertheless, we still feel like a cozy home. Kitchen is quite complete with cooking utensils, microwave oven, dish washer, electric cooker, exhaust hood, coffee machine and refrigerator. Two power point adaptors were provided. Unfortunately, one of the two electric cooker was faulty. Clothes washer and dryer (2 units each) are located at level 2, complimentary for in-house guest. Overall, it is just OK for 2-night stay here but I would not recommend staying a level 1 units like Venus and Pluto as they are low level units facing the back alley.
We stayed at Galaxy Apartment - or I should say one of the Galaxy apartments for a couple of days. With three people, the falt was a little bit packed to be honest. The bathroom is very small. One of the things which disturbed me the most was the noise at night. People seem to come and go whenever they like and make a lot of noise (scream/shout) in the stairway. I don't like to be woken up at 2am during my vacation. While having TV is not that important, let's note that it was totally impossible to watch any program for more than 5 minutes, because the connection would break down. Additionally, the recent heatwave makes the flat quite hot and stuffy. We had to leave windows open during the night. That was probably for the best because trying to close the shutters was yielding such a noise. I thought they would break. Fortunately, the street was very quiet. Finally, they should provide more information regarding the parking. I think this is quite the minimum. We were really struggling to understand how to get the daily ticket.