Absolutely shocking, do not stay here! The experience from start to finish WILL be a bad one. Avoid like the plague. Let’s start at the beginning…. There were two people in front of me checking in when we arrived, it took the two staff just over 30 minutes to book these customers in. The staff (Raul and Cecilia) appeared to struggle to use the IT system and could not manage to work the card machine either. They held me at the desk 20 minutes before giving up and requesting I came back later to pay….. this was no speedy process either. They also ran a seemingly archaic paper system alongside the IT setup, just to slow things down a little further. There were no towels in the room, we rang reception and asked for some - only to be told that they had ran out. We had to ***** one of the beds and use the bed sheets to dry ourselves after washing. Very late on that night we managed to get hold of a couple of towels and when we got up in the morning to shower there was no water. Now I travel plenty and understand that there can be issues with water feeds, this is exactly what the staff blamed it on. Well, until I went to the restaurant opposite and found out that they actually had water. The breakfast was appalling. I wouldn’t feed it to a pig, in fact I’m not sure that a pig would eat it. Plenty of shell in the scrambled egg though, if that’s your thing……? A small tanker came and left, the hotel then had water. I’m not sure how long it will last, only time will tell. (Edit - it ran out again the same evening). I was lucky enough to rinse the soap from my burning skin, I have attached a picture- you can see the water is selected at full flow and also the minimal volume of water coming out of the shower head. The staff appeared to be anything but bothered about all of the issues and unfortunately couldn’t care less about putting things right. On the plus side the location is ok(ish) and the room was clean…. This clean room could be fully enjoyed upon managing to open the door. The key card system seems to have a bit of an issue. You can get the lift moving after swiping your card a small number of times, getting into our room though was a different story and always took around 20 to 30 swipes. I forgot to mention the pool, sat in the shade and very dirty. Nothing like the pictures we saw. This is not a review from a disgruntled customer, I am not that person. 2 nights of shocking accomodation will not spoil my fairly lengthy trip. I would stay here again, if it were $20 a night. £320 for two nights in this place - absolute robbery! There are some outstanding Air b n b’s around here for far less dollar and in a totally different league to this hole also, do yourself a favour and book one of those instead.
とても良い
107レビュー