イタリアヴェネト州のアパートメント

For the accommodation, I paid a total of €199.13 through Trip.com. This consisted of €185.13 paid online in advance and an additional €14.00 paid locally. However, upon our arrival at the accommodation, we were unexpectedly asked to pay an additional €66.20. This additional charge was not clearly disclosed to me during the booking process on Trip.com. In particular, there was no clear indication that we would be required to pay an additional €66.20 upon arrival. I ultimately paid the €66.20, even though I did not agree with the additional charge. The reason was that we were already at the accommodation and needed somewhere to stay. I did not want to risk being denied access to the apartment and being left without accommodation. I also informed the host/property manager at the time that I would clarify the matter with Trip.com afterwards. I therefore request that you investigate this matter and provide a full refund of the additional €66.20, provided that this fee was not properly and transparently disclosed during the booking process. I would also like you to clarify: * Why was the €66.20 charge not clearly disclosed during the booking process? * What exactly was the €66.20 charge for? * Why was this amount only requested upon arrival? * Was this additional charge actually permitted under the terms agreed between Trip.com and the property? Please provide me with a written explanation and arrange a refund of €66.20. I would also like to make clear that I paid the additional amount solely because I was already at the property and did not want to risk being left without accommodation. My payment should therefore not be interpreted as acceptance that the charge was properly disclosed or valid under my original booking. Thank you for investigating this matter. I look forward to your response. Kind regards,

部屋全体はまずまずで、静かで、広さも十分でした。ベッドの足元には2人掛けのダイニングテーブルとテレビがあり、部屋の大きな窓は開けられます。 チェックイン時に1.4ユーロの料金が徴収されます。フロントの態度があまり良くなく、最悪な向きの部屋（部屋番号425）を割り当てられました。幹線道路と線路に挟まれていて、二重の騒音源です。差別に関するレビューを見ていたので、中国人にこのような部屋を割り当てられると、私も非常に疑ってしまいます。ただ、二重窓の遮音性はまずまずで、夜中に多少の物音はしましたが、あまりにも疲れていたので気になりませんでした。 唯一の利点は、食器や調理器具が本当に充実していることです。コップ、皿、ボウル、フライパン、鍋、カトラリー、食洗機まで揃っていました。冷蔵庫はほとんど役に立たず、冷えませんでした。自分で料理ができるので、徒歩5分のところに大きなスーパーマーケットがあるのは便利でした。 コーヒーカプセルが4つありましたが、おそらく無料提供でしょう。 全体的には可もなく不可もなくといった感じで、この時期に1200ユーロという価格は妥当なのかもしれません。

場所は非常に便利で、重要なアトラクション、桟橋、レストラン、おいしいジェラートまで徒歩圏内です。部屋は広としていて、自分で洗濯して料理できる設備がたくさんありますが、ウェルカムパッケージは洗濯ボールと食器洗い機のみを提供します。ボールを洗うために、カウンターのサービススタッフにもう1つをあげてもらえますか?その日、サービスレディは数日間滞在しても1つだけ与えたと言いました。私たちは4泊しましたが、明らかに不十分でした。最後に、彼女はかろうじて同意し、夜に戻った後、私たちはただ1つしか見ませんでした。食器洗いボールは洗濯ボールではありません...これは人がホテルサービスをすることを可能にしますかなりがっかりしました。 11/6朝出発した日、別のサービススタッフが感動しました(名前を聞いていなくて残念です。彼女はとてもフレンドリーで美しいタトゥーを覚えています)。彼女は私がトイレットペーパーを手伝って、空港の桟橋に行くのに便利だと教えてくれました。これは私が去ったときに気分が良くなり、次回もまた戻ってきたいです。

Owner of the apartment, Alessandro was very prompt in all queries and replies expeditiously. Place is suitable for families up to 4 pax. The environment is very cosy and rustic. Locality of the apartment is great. Near to the train station and within waking distance. Alessandro gives clear guidance and states everything clearly in his messages thru WhatsApp. He conversed well in English. Overall, I had an enjoyable stay with nice memories of Venice and his hospitality.

素晴らしい部屋ときれい。チェックインして鍵を拾うのは別の場所にあり、徒歩約10分で、再び戻る必要があります

The location was great, only about an 8-minute walk from the train station. However, the entrance was a bit tricky to find at first, as it’s located at the back of a café and the rooms are on the upper floor. There’s no physical reception, but the management contacted me via WhatsApp with clear instructions. I completed check-in and paid the tourist tax online. Otherwise, I would’ve had to check in at their partner hotel, Antico Doge. Once I arrived, they sent me the entrance and room passcodes via WhatsApp. The room itself was brilliant for a solo traveller: clean, well-equipped, and thoughtfully arranged. I appreciated the complimentary tea, coffee, toiletries, and the mini fridge. The air conditioning felt a little weak, and there was a note on the remote not to change the settings, so I wasn’t sure how to adjust it. After checking out, I was able to store my luggage at Hotel Antico Doge for free while I explored Venice a bit more before catching my next train. Overall, a pleasant and efficient stay.

This is one of the nicest hotels I’ve ever stayed in. You get an apartment as opposed to just a room, so you have a lot of space. The apartment is very modern, chic and clean. There are free drinks and food provided in the room, and the hotel also provided a free hotel of brut as a gift! The staff is so friendly and helped us with dinner reservations as well. They also helped in booking a glass tour for the next day. If you come to Venice you should book here :)

設備が充実したとても美しいアパートです。旧市街にあり、とても気に入っています。コーヒーマシンがあり、ベッドルームの照明も良く、ベッドはとても快適で、バスルームは清潔で広々としています。ダイソンドライヤー完備👏👏

Location was too good near canal & station.. Breakfast was good & so many options to choose . The behaviour of the receptionist (sorry I forgot his name) was too good and also guided us to visit Venice

While the accommodation was fine the checking in process left a bit to be desired. We booked the Cannaregio II Apartments but actually stayed at the Venice Apartments. I don’t know if we ended up in a better standard of accommodation but it was closer to restaurants, etc. Notwithstanding it wasn’t the accommodation we thought we were booking and as a result I left my travelling companion at the wrong location while I checked us in and we had to walk further than was needed. I also felt like I got a bit of attitude from the reception staff when I was checking in.