ヨルダンアカバで、バーのあるホテル

エジプトのコールセンターは非常に失礼で、電話を切られてしまいました。予約確認の2回目の電話も役に立たず、簡単な確認に18分もかかりました。 簡単なことで待たされ続け、ホテルの予約や部屋について全く知識がなく、役に立たない対応でした。 私たちの部屋631号室のエアコンが故障していました。 今回はヒルトンにとてもがっかりしました。 公平に言うと、受付のTヒルトンアカバはとても親切で、私たちに補償しようとしてくれました。

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

Останавливались на одну ночь. Хороший пляжный отель. Туристов мало, наверное из-за близости Израиля. Свой алкоголь проносить нельзя, у них есть в отеле. Для сравнения - бутылка игристого вина в магазине стоит 12-15 динар, в отеле - 60! Пейте под забором отеля). Договориться можно пронести, но только если у них что-то возьмете. А так -всё хорошо). Завтрак хороший, большой выбор. На ужин ходили за территорию отеля.

全体的には良い滞在でした。コストパフォーマンスは2000元クラスのホテルと比べても遜色ないと感じました。ロケーションの便利さが主な魅力です。ただ、その分、人通りが多く、夜間の光も多少気になるかもしれません。(余談ですが、このアプリでの文字入力が本当に面倒です。他のアプリではこんな問題ないのに、レビューの催促ばかりしてくる！) マイナス点は、まず、現地で直接予約するよりも宿泊料金が高かったこと。次に、事前に約束されていたサービス特典が全く受けられなかったことです。

非常に便利で、プライベートビーチがあり、エイラへのアクセスが含まれています。チェックインからチェックアウトまで、サービスは素晴らしかったです。

This hotel under major renovation, the room is outdated, not clean for sure, I checked in and I was super tired after 12 hours of flight all the sudden falling asleep right away when I wake up to use the bathroom I find out it’s full of urine and the shower full of see sand, I called the room service at 3 morning and I asked them to clean it especially I wasn’t able to use the bathroom, I had to clean it my self, since they ignored me, the breakfast was great has a lot  of different selection, over all I give it 4out of 10 I can’t believe it has the intercontinental franchise.

Прекрасный отель, вежливый , доброжелательный персонал, во всем стараются для гостей . Продлили бесплатно номер на несколько часов, всегда помогали с любым вопросом. Прекрасый завтрак с большим разнообразием блюд. С удовольствием рекомендую

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

場所はいいです、車で中心部から15分 プライベートで清潔なビーチ スタッフは素晴らしかった 部屋は毎日掃除されています 初めて行ったのではない 本当に素敵な場所です、私はそれを強くお勧めします

An excellent hotel, located in a picturesque place, where the nature of the desert is still untouched. Friendly staff, excellent dinner. The room has hot water, air conditioning, very comfortable and beautiful