It was great to stay!
Very comfortable, clean and spacious than I expected. Especially, the breakfast was amazing. Had many options to take than I thought. Hot and cold foods and different kinds of cheese, breads, jams and even smoked salmon sashimi!
Also, they have upgraded my room into king bed room. The room was clean and big enough. Amenities were soap, body lotion and 3 in 1 bodywash(+shampoo and conditioner).
If you want to stay quiet room, I would recommend the 1st floor.
The parking in the basement made me feel more safe.
Definitely I'll recommend to others and will come back!
Well, from what I booked, it was supposed to be a 2-bedroom apartment. However, I was given a 1bed (Room.303), and when I went down to enquire, the reception lady wasn't helpful and blamed it on the app. Then I had to ask for a wifi password, which I would have assumed you would be given at reception. I ordered something, and when I went down to get it, the same reception lady gave me a bit of attitude when asking her how to open the main door so I could collect. Now I'm not normally one to complain, but I guess she didn't realise she was dealing with a person who has worked over 15 years in reservations, and I am very much aware of how OTAs work. I am still very upset about the wrong room choice I was given and made to feel like I'm the one who made an error. Then there was NO iron and hairdryer in the room. Apparently, they don't have any available from what I gathered from the housekeeping lady.
Besides that, the housekeeping lady was exceptional, and the apartment was very clean upon check-in. Hopefullysomeone from the place will address these issues.
SStephensAn amazing, beautiful, and serene retreat, just a short drive from Johannesburg Airport. Perfect for relaxation and convenience. The hotel provides airport shuttle at no extra charge.
匿匿名ユーザーIt's a very fancy hotel. The staff are super friendly and helpful. It's super clean. The room is spacious and has an air-conditioner. It's got food and drink available even late in the night via room service.
ゲゲストThis is a great hotel , in a good location. The check in was smooth, room service is a bit slow though. House keeping is excellent, I like them so much . The facility is great but I didn’t like the pool area , is always packed with so many people. Some of them weren’t even guest at the hotel . Which make it a bit unsafe to leave your belonging just lying around. I mean you have to pack up everything every time you go to the loo. The pool area had no space to sit and chill on especially in the afternoon. The bar takes a bit long to prepare drinks . The waitress/waiter were amazing. I just didn’t like the check out time . 10 am it’s too early and they weren’t keen on extending with just one hour . I don’t think I’ll book again . Safety issues. If other people didn’t have that much access to the hotel I wouldn’t mind staying there again.
ゲゲストIt's giving more 3 than 4 stars? Customer service poor.
Holiday Inn was full so this was a close alternative.
Had amenities but their outlets were in the kitchen far from the bed? Not very business traveller or relaxing traveller friendly.
I booked a queen studio which had a kitchenette which was great for warming food etc. Decor a bit tired so could do with some love. But apart from a very dirty bottle left on the balcony it was clean.
Location is excellent for Rosebank Mall even if you have to play chicken to cross the road 😆
Customer service was severely lacking. I thought Radisson Red staff were slow but at least they were always there. You can't call frontdesk . It's all QR codes and WhatsApp. Late check out would be the cost of another night R1980. Staff had a, I dunno attitude and werent very helpful. 1 security guard and 1 young lady in the lounge are the only exceptions. Outlets in the lounge and office were local only and I had to really ask to get where I could buy adapters / converters.
Next time I'll go elsewhere. They're not customer focused enough for me.