ギリシャクレタ島の5つ星ホテル

The spa - hamam, sauna and indoor pool (1m deep though?!) is the hotel’s best feature. There is no beach access though, so I went to Nea Hora and Golden beach. Rooms - too small, lack of storage space, complex buttons and unnecessarily complicated console. It was quiet even though I was given a 2nd floor room. The overall signage in the hotel is confusing too. Beds and pillows - huge and comfy. Food - excellent. Massage decent. Toiletries good. Only frontal views are of the sea, but cost 10x more! Otherwise - trash can views!😤 A la carte breakfast - too slow, you eat less, always a misunderstanding… and after you order they take away the menu… Rooftop pool - a scam! Sunbeds always occcupied and need to be booked to see the sunset 🙄 there is another rooftop on 7th floor but after 10min you want to leave, because there are no showers, a pool, toilet or a bar… Staff is young, fakely polite, too slow and not very responsive - obviously trained for certain types of guests (culturally unexperienced). So even to get a locker in the spa you had to wait to be explained how to unlock it (and pass a test?!), even though there are two people at the reception desk. My coffee capsules, sweetener, and teas were not replaced the following morning during the housekeeping visit and a used glass was not washed. The balcony pool is tiny and got a lot of fluff from the street, plus I didn’t feel comfortable using it with it being visible from the street and building right across the street. I was also called at 21:30 (I was asleep?!) to check whether I was satisfied with a complimentary 30min massage (due to the poor room view)… 🤷🏼♀️ I understand that it is a new hotel and they are trying their best but I also paid 800+€ for two nights and was frustrated during 50% of my stay… 😒 I attended a high school for tourism and hospitality, worked as a masseuse, also and worked in 5-* hotels Chania 30 years ago, but stayed in a multitude of 4-5 star hotels worldwide since. Especially in Asia where the service is top notch. Therefore, all of this is not acceptable for such a high price. Yes, the welcome drink is nice, and so is the complimentary massage, but you should do better, Hilton!

We stayed here for 4 nights. I had booked a sea view room, but they said it was upgraded to a room with a jacuzzi. While the jacuzzi was nice and relaxing, the sea view was quite limited, which was a bit disappointing. The property is located in a remote and peaceful part of the island. It has excellent internet access and a decent outdoor gym. Since it is right by the sea, you can enjoy walking or running along the coast to the nearest town, Mavrikianon. One important thing to mention is that the property does not have direct access to the sea. To swim, you need to go to either Plaka Beach, which requires a minimum spend of €40 per person to use the sunbeds, or to Mavrikianon Beach, which is much more affordable at €5 per person for the entire day. Mavrikianon Beach is very pleasant and close to markets where you can buy drinks. There are also some good food and drink spots nearby, such as Rudi’s Bar, a British-style pub, and Porto Rino, which serves great pizzas. Make sure to skip Nico’s Fish Tavern and try the Ferryman instead — you won’t regret it. What we found most frustrating was the lack of mosquito screens on the windows. Sleeping with the windows open was not really an option, even though the natural breeze was wonderful. Our room had air conditioning, but we tend to get sick sleeping with it on. There was a ceiling fan as well, but it is a shame to miss out on the fresh air simply because of a missing screen. The breakfast was also a disappointment. There were very few options, the coffee was not good, and the omelettes were overcooked. The most inconvenient part of our stay was the parking system. You have to check in and out with security every time, which felt excessive and time-consuming. It gave the impression of entering a high-security zone, not a relaxing holiday resort. Overall, it was a good experience with some nice features, but for the price, it lacks comfort and convenience in a few key areas. .

It was not peak season, maybe because of that staffs were not so prepared. I waited long time for the pick up from the reception to the hotel room, same for when I tried to ask for an umbrella and other information. Staffs seemed always busy talking on the phone or with each other. My door had some problems , you need some skills to open it, the shuttle bus driver spent five minutes opening it. Staffs in the restaurants were friendly, fairly speaking, the buffet restaurant was quite nice, catering diverse and delicious food. The seafood restaurant served a set menu, for which I held high expectations since I was only allowed to replace one buffet dinner for a la cart restaurant. Food itself was fair, albeit overseasoned( to me was too salty), and two or three dishes will be served at the same time and honestly they were not even hot. Room service was very efficient and the room was always clean. Private pool was nice, thought it was cold and windy now. So check the weather before going, sunny days and rainy ones are totally different experience. Hotel beach was beautiful, but again, I didn’t get my Paloma cocktail after waiting for half an hour. They provided interesting shows in the evening , I pitifully missed it but you need to have a look, performer are quite passionate. And about transportation, you can choose either hotel’s pickup that is expensive but convenient, or the local bus ( i chose KTEL, it’s very comfortable but please check the timetable on the website). This place is distant to everywhere, you can use a nearby supermarket that has everything at a fair price. If possible, you’d better rent a car, which could significantly improve your experience . I didn’t enjoy myself this time, somehow because of my personal affairs, hopefully you have a good time there!

My stay at The Royal Senses Hotel in Crete was truly exceptional. From the moment I arrived, I was welcomed by the warm and friendly staff who made me feel right at home. The hotel itself is beautifully designed, combining modern luxury with traditional Cretan touches that create a tranquil and inviting atmosphere. The rooms are spacious, impeccably clean, and offer breathtaking views of the sea, especially during sunset. Every detail, from the comfortable beds to the high-end amenities, was thoughtfully curated for maximum comfort. I especially loved the private pool, which added an extra layer of relaxation to my stay. Dining at the hotel was a highlight, with a variety of restaurants offering fresh, delicious, and locally sourced dishes. The Cretan cuisine was outstanding, and the service was attentive and professional. There’s something for every palate, and I never had a meal that wasn’t top-notch. The resort’s amenities are equally impressive, with a spa that provides indulgent treatments, a well-equipped fitness center, and multiple pools perfect for lounging. Whether you’re looking for a relaxing retreat or a base to explore Crete, The Royal Senses delivers on every front. The hotel’s location is ideal for exploring the island, with easy access to nearby beaches, charming villages, and historical sites. The staff also went above and beyond to offer recommendations and assist with arranging excursions. Overall, The Royal Senses Hotel is a perfect blend of luxury, comfort, and authentic Cretan hospitality. I would highly recommend it to anyone seeking a memorable stay in Crete. This review highlights the hotel’s luxury, location, and excellent service, appealing to travelers seeking a high-end experience.

I have to say my experience at Acro Suites fell below my expectations. The overall experience, apart from the hotel itself, was nowhere near what I would consider a true 5-star experience. It is a beautiful property and definitely a perfect spot for an Instagram post, but beyond the aesthetics, the actual experience was lacking. The F&B offering was below average, and the room service/housekeeping standards were disappointing. The room cleaning was not carried out properly — empty glasses and wine bottles from the first day were still left in our room until the day we checked out. My partner also had a fall at the resort due to poor lighting at night. What was most disappointing was that no duty manager followed up or checked in with us afterwards to see how his recovery was going. For a 5-star resort, I expected a much higher level of attention to detail, service, and genuine care for guests. Unfortunately, the experience did not meet the standards expected from a luxury property.

Overall, you will not be disappointed at this hotel with anything. As for improvements, there could be fountains to wash off the sand off the feet which is commonly seen normally but wasn’t available here with a long beach. The staff are always greeting us with a simile! It’s super duper busy so things get a bit hectic. When we first checked it, a member of staff was a little impatient with some questions…the food is so abundant. In fact, too much but with kids, it’s convenient. Good clientele- everyone minds their own business, trying to relax. Some more signage could help around the hotel as it’s massive..Finally, the second room in the family room has sofas instead of beds which are not comfortable. They can have options with two proper bedrooms because with growing kids, they don’t want to be squeezed and uncomfortable on holiday. Thanks to everyone who helpedus to make sure we can have a good time on holiday!

Breakfast was exceptional, the staff are very attentive. The images of the rooms are accurate and the receptionists and managers do their best to accommodate all your needs. The pillow menu is a lovely extra the beach attached to the hotel is the only downside. But I’m sad I had to leave.

Le meilleur hôtel que j ai fait le personnels et accueillant aux petits soins l hôtel et sublime on en a plein les yeux l ambiance et top je recommande vivement

ホテルの場所は間違いなくとても良いです、そしてもう1つのポイントがあります。 私たちはとてもフレンドリーなレセプションで、バーの女性は私たちにウェルカムドリンクをくれました。ホテルの入り口はかなり質が高く、気持ちがいいです。5-Sterneレベルがないと言いますが、35-4絶対と言います。 残念ながら、私たちが受け取った部屋には窓がありません(説明の1つがあります)、問題ありません。私たちの最大の批判は、ドアが落とされたため、ドアがないことです。したがって、残念ながら、外に出る水はありません。メッセージを受け取ったとき、「私たちはまったく知らない」という声しか知りませんでした。ゲストを立ち上げるために電話することを好む。ホテルでなければ、残念ながら5-Sterneサービスから離れていることを誰が知っているべきですか?私たちは小さな謝罪を楽しみにしています、そしてあなたは問題を解決することができます。私は本当にそれを忘れました、あなたはとても多くのお金を得ました、そしてそれからあなたは標準に合わない部屋を手に入れました、しかしそれは実際には意志のレベルでゲストに与えられませんでした。幸いなことに、私たちはここで1日しか過ごしませんでした。正しい5-Sterneホテルで1週間過ごしました。 私は本当にここでどこでも3/5星を与えることができます。