Very nice and beautiful hotel, built with high-quality materials and a great design. However, my biggest disappointment was that a 5-star hotel did not provide complimentary water in the room, instead selling it for $4.50 per bottle. This is especially surprising in Costa Rica, considering that the room costs over $1000 per night.
It feels quite disappointing and even greedy that they are unwilling to meet basic international standards of service. In my opinion, the management should take inspiration from hotels in Asia and the Middle East, where guest service is often much more thoughtful and complete.
I felt that instead of providing small essentials as part of the service, they were trying to charge extra for everything, which negatively affected the overall experience.
1. Шикарная лесная тропа на территории отеля- купались и в реке, и в горном ручье
2. Очень необычное милое лобби с рыбками
3. Уютные номера- виллы
4. Завтрак скудный
5. Массаж не айс
6. Добрый внимательный персонал
What a gem of a hotel! Great location, beautiful facilities, friendly service, and delicious food. We had a great time at this hotel and would recommend it wholeheartedly.
Absolutely beautiful hotel with grounds essentially in the middle of the rainforest. Room is very spacious and clean, with a private deck and hot tub. Loved staying here.
Superb resort. Customer service exceptional across all departments. Personalised and friendly service. Restaurant choice outstanding. Rooms and facilities excellent. Faultless on every level.
とても素晴らしい
101件の口コミ
9.9/10
1泊あたり
RUB 62,278
より
空室を検索
アラフエラ州の5つ星ホテルをすべて表示
アラフエラ州 ホテルの宿泊者口コミ・レビュー
全て表示
9,6/10
素晴らしい
GGAPONVery nice and beautiful hotel, built with high-quality materials and a great design. However, my biggest disappointment was that a 5-star hotel did not provide complimentary water in the room, instead selling it for $4.50 per bottle. This is especially surprising in Costa Rica, considering that the room costs over $1000 per night.
It feels quite disappointing and even greedy that they are unwilling to meet basic international standards of service. In my opinion, the management should take inspiration from hotels in Asia and the Middle East, where guest service is often much more thoughtful and complete.
I felt that instead of providing small essentials as part of the service, they were trying to charge extra for everything, which negatively affected the overall experience.
ゲゲストAbsolutely beautiful hotel with grounds essentially in the middle of the rainforest. Room is very spacious and clean, with a private deck and hot tub. Loved staying here.
ゲゲストSuperb resort. Customer service exceptional across all departments. Personalised and friendly service. Restaurant choice outstanding. Rooms and facilities excellent. Faultless on every level.
RRM55What a gem of a hotel! Great location, beautiful facilities, friendly service, and delicious food. We had a great time at this hotel and would recommend it wholeheartedly.
SSERGEI VIKTOROVICH1. Шикарная лесная тропа на территории отеля- купались и в реке, и в горном ручье
2. Очень необычное милое лобби с рыбками
3. Уютные номера- виллы
4. Завтрак скудный
5. Массаж не айс
6. Добрый внимательный персонал