We had no issues with the property itself. It is a historic house in beautiful Hallstatt. We already knew about the staircases and need to bring luggages up those staircases. What we were surprised about was the extremely low level of service for such a beautiful property. Apparently the manager was on leave and left two inexperienced girls in charge. Understandably Hallstatt limits vehicular traffic and our car could only stop at a designated spot about 15 min spot from the property. Our driver had called ahead to tell the property we were arriving and asked if shuttle could be arranged. The answer was the only option was to walk. Imagine lugging luggages through the snow. On arriving at the property, we told the girl receiving us to arrange a taxi at checkout to bring us to the dropoff point to meet our driver the next day. She promised to do so. Half an journey before the appointed time she told us no taxis were available and the only option was to walk. You can imagine our frustration with this level of service. A wonderful property let down by extremely poor service.
My stay was exemplary, characterized by a prime location and outstanding facilities. The room’s cleanliness was maintained to the highest standards, and the culinary offerings were truly world-class. Above all, the staff’s professional service ensured a seamless experience from check-in to departure.
Everything was perfect except that we had check-in at another hotel which is about 5 mins drive from where we booked. It would be nice to give us an information beforehand not surprise us by a little note on the property and told us to follow the location. There was no parking spot at all at the hotel we had to check-in. Good thing that I wasn't a solo traveller. I can't imagine how I could check-in since the check-in location is far from walking distance and there wasn't a spot to park at the check-in location.