Welcome fruits buscket containing orange, apple and banana is good. The variety of breakfast is good with local food and Sri Lankan food. The hotel staffers are very friendly.
Apart from front desk receptionist who never smiled, greeted or said anything that might make travellers/ customers feel welcome, other staff were helpful and friendly. However, as the first person travellers encounter and deal with inside the hotel, after helpful bellboy taking our cases as we approached the front door, and doorman greeting us, this young lady could use a’refresher’ in PR / customer service and basic politeness!
The hotel was renovated in 2023 but the carpet in our room could use a thorough steam cleaning, in fact the attractive decor and overall impression are undercut by a badly stained carpet, something vacuuming cannot remedy.
Both my husband and I found the mattress uncomfortable- we like firm but this was hard - ‘like a board! I noted, and did not sleep well, turning frequently from one side to another. Had we stayed longer than two days, we would have asked to move rooms or have a ‘topper’ added.
There were several good restaurants in the neighbourhood as well as a buzzy night market. Centrally located, we were able to access tourist sites easily by tuk tuk.
Service is not bad not good but staff was good room was clean but reception service quality was too poor
I already paid before 4 months ago by credit card but when I checked out that time was too longer
But over all not bad
Quite a nice hotel that just needs better linen as you can clearly see some wear and tear on the blanket and the sheets. Reception felt a bit overwhelmed especially during check in and check out hours. Housekeeping and security staff, however, are so friendly, always greeting, smiling, and being proactive. The rooftop restaurant is also quite pleasant.
Royal Pearl Suites is truly a gem for travelers seeking comfort and luxury at an affordable price. The hotel boasts beautifully designed rooms with modern interiors, cozy bedding, and all the facilities you need for a stress-free stay. The staff are exceptionally courteous, always ready to assist with a smile, which makes the experience even more pleasant. The serene ambiance and excellent cleanliness standards create a homely yet elegant environment. Its prime location offers easy access to the beach, restaurants, and shopping areas, making it perfect for both relaxation and exploration. Highly recommended for a delightful and memorable getaway.
SSaikhnaa AmarsaikhanQuite a nice hotel that just needs better linen as you can clearly see some wear and tear on the blanket and the sheets. Reception felt a bit overwhelmed especially during check in and check out hours. Housekeeping and security staff, however, are so friendly, always greeting, smiling, and being proactive. The rooftop restaurant is also quite pleasant.
ゲゲストApart from front desk receptionist who never smiled, greeted or said anything that might make travellers/ customers feel welcome, other staff were helpful and friendly. However, as the first person travellers encounter and deal with inside the hotel, after helpful bellboy taking our cases as we approached the front door, and doorman greeting us, this young lady could use a’refresher’ in PR / customer service and basic politeness!
The hotel was renovated in 2023 but the carpet in our room could use a thorough steam cleaning, in fact the attractive decor and overall impression are undercut by a badly stained carpet, something vacuuming cannot remedy.
Both my husband and I found the mattress uncomfortable- we like firm but this was hard - ‘like a board! I noted, and did not sleep well, turning frequently from one side to another. Had we stayed longer than two days, we would have asked to move rooms or have a ‘topper’ added.
There were several good restaurants in the neighbourhood as well as a buzzy night market. Centrally located, we were able to access tourist sites easily by tuk tuk.
AAkter TaniaRoyal Pearl Suites is truly a gem for travelers seeking comfort and luxury at an affordable price. The hotel boasts beautifully designed rooms with modern interiors, cozy bedding, and all the facilities you need for a stress-free stay. The staff are exceptionally courteous, always ready to assist with a smile, which makes the experience even more pleasant. The serene ambiance and excellent cleanliness standards create a homely yet elegant environment. Its prime location offers easy access to the beach, restaurants, and shopping areas, making it perfect for both relaxation and exploration. Highly recommended for a delightful and memorable getaway.
KkeisukeWelcome fruits buscket containing orange, apple and banana is good. The variety of breakfast is good with local food and Sri Lankan food. The hotel staffers are very friendly.