メキシコプエブラ州の4つ星ホテル

Hotel staff are really friendly at the front desk. But they don't honor our requests when we ask for things. Housekeeping forgets to give us things that we requested with simple things like towels, cups, and shower caps for hair. We asked the front desk to clean our room, we go out, and come back several hours later, and our room is still not clean. This has happened several times and we have to wait for our room to be cleaned after a long day out and about doing things. This is quite an expensive hotel to stay at each night and the things we request are not being given or done.

The Courtyard Puebla Las Animas offers an exceptional stay, primarily defined by its majestic location. My room provided a breathtaking, uninterrupted view of the Volcano mountain, which was the absolute highlight—truly spectacular to wake up to. Beyond the scenery, the hotel excels in comfort and service. The room itself was modern, spacious, and impeccably clean, featuring comfortable bedding and reliable amenities. The entire staff was professional, friendly, and efficient throughout my visit. Located in the vibrant Las Animas area, the hotel is perfectly situated for easy access to both commercial centers and Puebla's historic core. I highly recommend requesting a volcano-facing room. This is a five-star experience that seamlessly blends convenience with an unforgettable natural backdrop.

Pros: The room was stunning, the lights are dim, the decor is gorgeous, the bed was comfy, it was clean and the location is fantastic. The service was great. The terrace views are gorgeous. My favorite part was the jacuzzi. Cons: My room was next to a terrace bar and on top there is another terrace bar, so if your plan is to stay at a quiet space to relax maybe this won't be the right spot. Unfortunately, there was also no hot water the whole morning on the day I was leaving so I had to wait until after the checkout time when they had it fixed but then I felt a little rushed to leave. Even though, the staff was very helpful, they were keeping me updated and they did try their best in a complicated situation that was out of their hands.

This hotel is in the best location in town- it is in the Zocalo and next to the church. There are so many shops and restaurants downstairs. The room is very large and clean. On the downside, we were very surprised to find out our room has no windows. To an average US traveler, bedrooms are assumed to have windows, unless spelled out otherwise. I don't know this is due to a cultural difference. But this hotel is owned by IHG, which is a US-based, global hotel chain. I think they are held to a higher standard. We eventually paid a higher than advertised price for a windowed room. But the whole experience put a black mark on this otherwise great hotel.

Since checking in …a complete nightmare, I did my reservation and prepaid online with Trip and I was told by the hotel staff that they had no record of the payment and they wouldn’t allow me in, until i called trip and after 1 hour they allowed me in. I also wanted to order room service, there were no menus and their “online service” was not working… the rooms are a bit old and their ac wasn’t working either surprise surprise… There’s plenty of options in Puebla … don’t bother staying here it’s very overrated….

📍The location is really good, you’re btwn Angelopolis and Juan Pablo II 👩🏻💻in my experience the reception was not good, the girl in front desk was unfriendly, you need to do your own check in (scanning a QR) and the lady only give you the key card 🛏️room is very austere, not cozy, looks old; but the bed is comfortable  🚽🚿bathroom is big, has towels, soap 🧼 and shampoo. The hand wash basin has mold and the shower floor was wet  🅿️ Parking is ok but is not only for hotel guests, which makes you feel a bit insecure.

ホテルは素晴らしい設備で美しいです。敷地内にとても素敵なレストランがあります。そして美しい屋外スペース。それは非常に魅力的に見えたまともなサイズのプールとジャグジーを持っています。また、非常にリラックスした最後のミニスパトリートメントも受けました。部屋は清潔で広として快適でした。またそこに滞在します!

Está en el centro de Puebla, con una ubicación estupenda para salir en las tardes y noches para caminar y admirar el centro histórico., a su alrededor hay varios lugares para conocer. La atención es excelente, la habitación cómoda y los baños amplios. Las reglas son claras., también hacen actividades turísticas guiadas con bastante información sobre los lugares más importantes y emblemáticos de Puebla.

Good hotel close to supermarkets, shops, a casino and more. Room was spacious and comfortable with a nice view but the window could not be opened. The breakfast was very good with a good choice of different kind of food. Unfortunately the pool area was under maintenance.

このホテルの非常に良い印象、費用対効果が高く、メキシコシティ空港よりも良くて安い。さて、空港は乗り継ぎ便用です。メキシコシティ空港からプエブラへのバスがあります。バスを降りてホテルまでタクシーで行くのに10分かかります。交通はとても便利です。朝食は地元産ですが、スクランブルエッグとブロッコリーは中国のお腹にとても適しています。ははは果物はとても新鮮です。予約した部屋には朝食は含まれていません。私たちは朝にカードの代金を支払いました。ウェイターはとても上手ですが、英語はあまりありませんが、基本的なコミュニケーションはまだ問題ありません