南アフリカハウテン州の4つ星ホテル

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

最高のロケーション。30 分間隔で運行する無料シャトルで空港まで 10 分。受付からポーター、シャトルの運転手まで、フレンドリーなスタッフ。ホテルは美しく、豪華で素敵な装飾が施されています。ベッドは大きく、贅沢な寝心地です。マットレスと枕は完璧です。バスルームはとても広く、シャワーとバスタブがあり、バスアメニティも素敵です。また必ず泊まりたいです。

I had a good stay at The Catalyst Hotel. The hotel is clean, comfortable, and well located. The staff was friendly and helpful throughout my stThe breakfast was really good, with a nice variety of options every morning. I also really enjoyed the free shuttle service to Sandton Mall , it was very convenient and made getting around much easier. The only small downside was the balcony in my room. It was quite small, to the point that I couldn’t even fit a chair there. But overall, I still had a very pleasant experience and would recommend the hotel.

サントンの中心部にある素晴らしいホテル。素敵なレストランやコーヒーショップがたくさんあるネルソン マンデラ広場に近いです。

ホテル自体は少し古さを感じますが、スタッフのサービスが素晴らしいので、その古さは全く気になりません。チェックインからチェックアウトまで、スタッフ全員が温かく、気配りが行き届いていて、心から歓迎してくれたので、滞在全体がとても快適でした。無料の空港シャトルバスは15分間隔で運行しており、時間通りに運行していたので、ORタンボ国際空港への送迎もストレスフリーでした。そして朝食は…本当に素晴らしかったです。間違いなく滞在のハイライトの一つでした。種類豊富で、丁寧に調理され、新鮮で、まさに絶品でした。全体的に、サービス、利便性、食事といった最も重要な点において、期待を裏切らない、本当にしっかりとした快適なホテルです。また必ず利用したいと思います。

I would definitely book this place , clean bedding, kitchen well set up for long stays . It’s very functional and there’s a restaurant and SPA .

最近、ホリデイ イン ヨハネスブルグ エアポートに宿泊する機会がありましたが、とても良い経験でした。このホテルの目立った特徴の 1 つは、シャトル サービスです。非常に便利で、空港への往復に手間がかからず、旅行者にとって大きなプラスになります。 ホテルのスタッフは特筆に値します。彼らはプロフェッショナルであるだけでなく、非常に親切でフレンドリーでした。荷物の手伝いでも、一般的な問い合わせでも、いつでも笑顔で対応してくれました。 もう 1 つのハイライトは、ビュッフェ式朝食です。さまざまなオプションがあり、どれも美味しく、よく調理されています。新鮮なフルーツやペストリーから温かい料理まで、食事の質は素晴らしく、1 日の始まりに最高のものでした。 全体的に、ホリデイ イン ヨハネスブルグ エアポートでの滞在は素晴らしいものでした。便利なロケーション、優れたサービス、ビュッフェ式朝食などの素晴らしいアメニティが組み合わさったこのホテルは、ヨハネスブルグを訪れるすべての人に絶対にお勧めします。ビジネスでもレジャーでも、このホテルは快適で心配のない滞在に最適です。

It's giving more 3 than 4 stars? Customer service poor. Holiday Inn was full so this was a close alternative. Had amenities but their outlets were in the kitchen far from the bed? Not very business traveller or relaxing traveller friendly. I booked a queen studio which had a kitchenette which was great for warming food etc. Decor a bit tired so could do with some love. But apart from a very dirty bottle left on the balcony it was clean. Location is excellent for Rosebank Mall even if you have to play chicken to cross the road 😆 Customer service was severely lacking. I thought Radisson Red staff were slow but at least they were always there. You can't call frontdesk . It's all QR codes and WhatsApp. Late check out would be the cost of another night R1980. Staff had a, I dunno attitude and werent very helpful. 1 security guard and 1 young lady in the lounge are the only exceptions. Outlets in the lounge and office were local only and I had to really ask to get where I could buy adapters / converters. Next time I'll go elsewhere. They're not customer focused enough for me.

Excellent séjour au Southern Sun de Rosebank. De la prise en charge à l'accueil, à l'installation dans la chambre tout s'est très bien passé. Du personnel (d'entretien, du bar, du restaurant, de l'accueil et de la sécurité) tous ont exercé avec sourire. La chambre était très bien équipée et propre. Le petit déjeuner copieux et très varié. Le restaurant une excellente table et du très bon vin.Une pensée particulière aux personnels qui nous ouvraient tous les jours le portail à l'arrière de l'hôtel nous facilitant ainsi le départ vers le poumon de Rosebank. La piscine bien que fraîche était toujours la bienvenue en fin de journée. Même si quelques menus travaux étaient en cours dans l'hôtel nous n'avons jamais été incommodés. Nous reviendrons c'est sûr. Un grand bravo à l'hôtel et à tout son personnel. Nous reviendrons c'est sûr.

素敵でした。スタッフはフレンドリーで親切で、空港のピックアップを手配しました。朝食はルームサービスだけでなく素敵でした。 Jhbを訪れるなら、間違いなくここに再び滞在します。💕❤️ローブ、スリッパ、シャワージェル、シャンプーなど、アメニティを要求する必要がありますが、部屋はきれいでした-長いフライトの後、それは本当に良くありませんでした。水だけでなく、これが最初に提供されることができれば、それはさらに素晴らしいものになるでしょう。