Very minimal, shabby rooms of doubtful cleanliness, at maximal expense. Explicitly states that no service is offered, so to that extent at least the management is honest! But if you are staying two nights or more, you only get one night's worth of tea/coffee/milk/towels etc, even though you are paying for these items in the room charge. We had booked and paid for two rooms, but when I arrived the receptionist rudely said I could not check in 'because I did not have the same name as the person who booked', and I would jolly well have to wait until the person who booked arrived. (Actually, the person who booked was my daughter-in-law.) This is an extremely rude, discriminatory, and just plain stupid thing to say. For example, a husband and wife could have different names, and arrive separately. Also, I arrived at 3 pm, but what if my daughter-in-law arrived at 10 pm? The polite thing to do would be for the receptionist simply to ask if she could have a word with my daughter-in-law on the phone, or see a text message. Another point: the rudest, most aggressive utterance in the 'hospitality' industry is 'Can I help you?' spoken loudly through gritted teeth and rictus smile. The receptionist really ought to book a course at charm school. If - despite all - you are thinking of staying here, keep in mind that it is a very steep, long walk down to the city centre - and back up. The Coach House is not suitable for children, as the upper storey concrete walkways and steps are extremely dangerous for toddlers.