サモアトゥアマサーガで、朝食のあるホテル

We recently stayed at this hotel for three nights and, while there were aspects we truly enjoyed, our experience was unfortunately overshadowed by significant issues with the reservation and front desk process. Upon our arrival at 15:30 (check-in time is from 15:00), we were surprised to find that our online reservation couldn’t be found in their system—despite us having proof of the booking. We had to wait in the lobby for nearly an hour while the issue was being resolved. What is shown as available online appears to differ significantly from what is actually available on-site, which created ongoing problems throughout our stay. We had initially booked a room with a swimming pool view and private balcony. However, this room type was not available upon check-in. We were first offered a lower-category room with a mountain view, which we declined as we already paid online for higher-category, and were then moved to a room with a harbour view and private balcony. Although staff assured us that our originally booked room would be available the following day, we remained cautious and asked for confirmation, as we preferred to avoid the hassle of moving again unless necessary. Unfortunately, the following day we were asked to check out at 11:00 am because the room we were in had supposedly been booked by another guest, and we were told that a room matching our original booking (with pool view) was ready for us. However, when we returned the same day at 15:00 for check-in, we were assigned the same room we had vacated earlier—clearly indicating no other room had actually become available. On the third day, we faced a similar confusion with the rooms. Each day involved unnecessary packing and discussions with the front desk, which took up a lot of our time and energy. That said, the hotel does have its strengths. We really appreciated its convenient location, the beautifully designed restaurant interior, and especially the food—breakfast, in particular, was excellent. Overall, while the amenities and dining were enjoyable, the front desk and reservation experience significantly impacted our stay. We hope the hotel takes steps to improve its booking coordination and internal communication, as it has the potential to offer a much better guest experience.

施設は清潔でモダンでしたが、シャワーの水は完全には流れず、排水口から離れたところに滑りやすい水たまりが残っていました。ハウスキーピングは一貫していませんでした。鏡が濡れたままになっていたり、ゴミ箱が空になっていなかったり、タオルが交換されていなかったり、ベッドがきちんと整えられていなかったりすることがありました。プログラム可能な金庫は一度ロックすると開かなくなり、部屋に入るにはキーカードを再プログラムする必要がありました。 ある日、午後の早い時間に部屋で休んでいると、誰かが部屋に入ろうとしましたが、掛け金で止められました。ハウスキーピングかと思って急いで外を確認しましたが、タンクトップ、ショートパンツ、サンダルを履いたがっしりとした太った島の男が角を素早く歩いている以外、誰もいませんでした。どうやら電子アクセスカードにアクセスし、他のゲストの部屋を荒らしていた別のゲストだったのだと思います。その事件の後、私のキーカードは機能しなくなり、再プログラムするために受付に行かなければなりませんでした。 スタッフは総じて礼儀正しく親切でしたが、自分の役割を果たすために形式的にやっているだけでした。仕事に愛着を持っている人は誰もいませんでした。 *ステーションではポーチドエッグを作ることができませんでした。それはキッチンから運ばれてくる必要があり、まずお湯を沸かさなければならず、非常に長い待ち時間でした。以前サモアを訪れたとき、サバイイのホテルの*ステーションにはポーチドエッグ用の鍋に沸騰したお湯があり、他の種類の*と同じくらい早くポーチドエッグが運ばれてきました。 今回の訪問では、アピア周辺のイベントのために他のホテルを訪れました。今回の訪問後は、他のホテルに泊まろうと思っています。

My stay at Sinalei Reef Resort & Spa was absolutely amazing. The place is so beautiful, peaceful, and surrounded by lush tropical plants that make you feel completely connected to nature. Everywhere I looked, there was greenery, colorful flowers, and the calming sound of the ocean , it was the perfect place to relax and unwind. The staff were incredibly kind, helpful, and respectful. They always greeted us with warm smiles and went out of their way to make sure we had everything we needed. You can really feel how much they care about their guests. Every Wednesday night they host a Fiafia Night. The resort also offers some great tours, including an Apia Town tour, a Savaii island tour, and a South East Coast tour. We went on the South East Coast tour and got to see the To Sua Ocean Trench. Overall, Sinalei Resort & Spa is the perfect getaway for us looking for beauty, tranquility, and authentic Samoan hospitality. I can’t wait to go back!

ACC市場からわずか約500メートル、主要なSavalalo市場から約900メートルです。だから、場所は良いです。ホテルのセットアップはいいです。敷地内にルビーのハンバーガーショップがありますが、日曜日は閉店しました。部屋はエアコンとファンできれいできれいでした。枕4つ、タオル2つ、毛布2つ、コーヒーシェーゼ4つ(3-in-1ミックス)、やかん、小さな冷蔵庫、これらすべてが部屋の中の素晴らしい設備に加わります。受付のOmaはフレンドリーな女性で、いくつかの情報とタクシー予約のリクエストを手伝うことができます。

Great amenities, friendly staff, although our stay was short, we had everything we needed and were very accommodating🙏💯 would absolutely recommend👌🏻 thank you Moatoga🙏

酒店非常的棒，性價比高。除了地理位置處於城市中心，步行即可以到达鱼市场、海边以及邮局，大教堂及文化活动中心等，酒店干干净净，歺廳厨房更是不輸国內，且价格超级亲民，份量大到我不敢多点🤣，酒店可以租車，完全滿足你的所有需要，老板親切，樂於助人，很有耐心解答我们的问题，这个酒店绝对值得推薦👍。

It’s a average place,restaurants was okay,looks like it’s still trying to find its place,except more from this place as its been open for just about 12mouths now,hard to get food apart from the restaurant there,that’s very big but empty 🧐 needs a lot more hospitality experience in staffing, its cheap but can do a lot better

オーナーとスタッフは素晴らしく、美しい島を旅して休む場所がある人にとっては素晴らしいシンプルなコンセプトです!唯一の小さな懸念は、隣の洗車場からの騒音でした。 全体的にオーナーとスタッフは親切で親切でした!!!素晴らしいホストになってくれてありがとう、素晴らしい!!!

Very good! Thanks to the beautiful lady at the front desk who accompanied me until 2 a.m. and sent me to the taxi. Thank you very much!

Very clean with a comfortable bed. Great service, and the location is quite good for me because I don't like living in the city. They dont have much on the breakfast menu; however, the papaya and coconut were good enough for me.