イギリスカーディフで、ジムのあるホテル

今回は何人かの家族が一緒に旅行しましたが、皆さんのフィードバックから判断すると、ホテルの立地、スタッフのサービス、ホテルの価格など、すべての面に非常に満足しています。まだ許容範囲です。次回旅行するときは、ヒルトンホテルに宿泊することを検討します。

I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.

Decent hotel, centrally located close to the train station making it a very convenient place to stay. Staff very welcoming and took into account my special request and booked me a quiet room which was appreciated. Breakfast, nothing special, just like any other hotel breakfast in the uk. Good views at the breakfast area, staff on hand to help and often going out of their way to help. Service was 10/10. Rooms themselves felt a little old and could do with a touch up but comfy enough for a short stay! Coffee machine too!

ホテルは市内中心部から少し離れており、徒歩約15分です。ホテルの設備は良いです。私は部屋のキッチンが好きで、休日は食事を作ることができます。本当に素晴らしいです。スタッフは本当にフレンドリーで反応が良いです。朝食も本当に良かったです。カーディフに行く人に強くお勧めします。

THIS IS THE SECOND TIME WE HAVE STAYED AT ”THE HOTEL INDIGO” & IT WILL DEFINATLY NOT BE THE LAST! WE CANNOT FIND ANY FAULTS WITH THIS HOTEL AT ALL. THE STAFF ARE EXTREMELY FRIENDLY & GO OUT OF THEIR WAY TO BE HELFUL. EVERYWHERE IS SPOTLESSLY CLEAN, EVEN THE SHOWER GEL SMELLS REALLY NICE! THE BREAKFAST IS THE BEST IN CARDIFF, AS FAR AS WE ARE CONCERNED, SO MUCH CHOICE, & ITS ALL LOVELY, DON'T KNOW HOW THEY DO IT. THE CENTRAL LOCATION IS SUPERB FOR ALL ATTRACTIONS & PUBLIC TRANSPORT LINKS. THANKS FOR A PERFECT BANK HOLIDAY BREAK, SEE YOU AGAIN VERY SOON 😊

Great location, convenient for sites. Good rate which included breakfast. Difficult to get to by car. Using Waze is much better. Didn’t get the room type booked but managed for 2 nights. Agent at checkin took several minutes before acknowledging me in the queue. I would have been happy being told ”I’ll be with you in a few minutes” instead of being ignored whilst he chatted with his colleague about what seemed to be an issue. I believe because he was distracted, we weren’t given any hotel information - i.e. location of lifts, breakfast time etc. which is standard. Breakfast service wasn’t great the first morning. Second morning was much better. I think it’s because we arrived at approx. 10:30 on the first day and the team was ready to go as I could hear them counting down the minutes to the end of their shift. No hot drinks offered; told drinks were on the buffet when in fact they needed to be ordered. Drinks eventually brought on asking again, but no cups. Had to ask for them. Quite noisy at night because of all the bars and restaurants outside, which meant the window couldn’t be left open, as the room was quite warm, despite adjusting the temperature of the HVAC system. Very nice, modern hotel, could improve with better staff training.

Excellent hotel in all aspects. Great location, very clean and comfortable bed. Lovely staff

Excellent hotel with lovely rooms and outstanding views. leisure Suite is also excellent as are walks around the bay. Highly recommend and will stay again. Service outstanding

Stayed one night. Not sure if because of renovation, the reception area wasn't very welcoming, pretty much self check-in set up but staffed too. Busy hotel, popular pool, gym, need to wait your turn for sauna & steam room but Impressed with facilities. Room service food was basic. The room definitely need updating and shower pressure not great. Overall fine though, would stay again.

家族と私はホテルの設備、特にサウナ付きの屋内プールを楽しみました👍、レストランは本当に素敵な環境で、食事もおいしいです。 シャワージェル、シャンプー、ハンドウォッシュのバンドはとても素敵で、いい香りがしました💖 しかし残念なことに、私たちの部屋のエアコンは制御不能で、ホテルの部屋では扇風機しか使っていません🤯旅行中に期待できません😅 バスルームには浴槽がありますが、栓がされていません。フロントに頼みたいのですが、スタッフは翌日のメンテナンス訪問を手配すると言ってくれましたが、ノーショーでした。 たまに起こることだと思います。ホテルは素敵で、場所も良いです。