Room was nice. Maid service was non-existent. Asking for room service … they indicated we must ask for it the previous day. Even when we got… they didn’t even make the bed. Front desk was confused at checkout and tried to bill me again after I already pre-paid. Probably will not stay at Hilton again.
Very nice rooms.We booked 2 connecting and both were very nice. Beds were comfortable and rooms were very clean. The breakfast was one of the better ones we’ve had. Area was clean and the food was hot and there was a good variety. Staff was very welcoming and helpful. Will definitely choose this property on any return trips!
Google downplayed this location as a 2-star hotel. But I feel this place is way beyond 2-star. It's spacious, clean and updated much to our delight. The staff here are happy and friendly, and they provide us with great service. We like this place a lot and even extended our stay here.
ゲゲストWe were very disappointed to discover that there were no kitchen essentials, I guess we didn't study the fine print to understand that, but honestly.....not even a cup to get a drink out of??? No icemaker in the hotel, and no way to make ice in the freezer in the room? The pull out bed had no bedding or pillows. There was ONE roll of toilet paper for three of us for three nights. NO HAND TOWELS is ridiculous!!! When I asked about them the clerk said we should just use our washcloth. The bath towels were tiny and inadequate. But, by far....the worst thing about this place was there was NO HOT WATER in the shower!! It was clear the lever had been purposely adjusted to stop in the straight up position not allowing the lever to be turned left toward the hot water side. After we all had to endure a lukewarm shower I asked at the desk about it and was told we would need to exit the room for their repair person to adjust it. So we did. The next morning? Even colder!!! That alone, I believe warrants a full refund. OH.......and to top it off....a crazy lady shouting profanities was in the parking lot and the desk clerk solved the problem by...bringing her into the hotel to be with all of us. How is this right? How is this any way to run a brand new hotel. How is this place worthy of the Choice hotel brand? It is not. I fully expect a representative to contact me for a partial credit. Cold showers are not what I paid for. Thank you.
Nnicole.wants.adventureI arrived to quite late to my booking. The front desk staff was courteous and even offered me a cookie when I checked in. My room was clean and orderly. There were a few stains in the carpet, but nothing too bad. The shower was amazing and had two shower head. There were plenty of outlets through out the room for all of my devices including next to the beds. The room also had a little couch coffee table, microwave, and mini fridge which was super nice. They did charge for the bottled water in the room though. I paid extra when I booked my room to have breakfast included, the breakfast was great. Bacon, Sausage, Potatoes, Eggs, and Waffles. They also had bagels and some items in the salad bar area but I didnt mess with any of that. Overall it was a pleasant stay. My only complaint would be related to the parking. There wasnt very many parking spots to begin with and the spots were super small. It made getting in and out of my car very difficult when parked. The hotel was super easy to find and was right off of I-5. However, I will warn you that the entrance is tucked around on the backside.
ゲゲストThis hotel smells like Christmas morning because of the fireplaces and the scent diffusers, very cool feature I haven't seen anywhere else. Very nice front desk staff, windows that open, fireplaces, and despite an ongoing renovation there wasn't any chaotic banging / drilling or paint, they kept everything very professional. There are 3 different Marriot properties all next to each other in this area, this Residence, the Fairfield and the Courtyard. They all sort of share the same parking lot, it feels secure, although you get some loud cars coming through and this hotel is right off the highway exit, so some people complain about car noise. I didn't notice / mind it that much. For some reason the nightly rates went way up since I stayed here, from around $108 to now over $170 before taxes. At the initial rate, it was an amazing deal and the best Residence Inn by far. At this new price it's still a solid, very clean and professional hotel but I think it's priced too expensive relative to the amenities.
ゲゲストThe hotel is next to the freeway and I had a room that faced the freeway, so the traffic noise was loud. Sadly, I live near a freeway, so I slept great but it would be tough for someone that wasn't used to the noise. I did not notice the freeway noise on the front side of the building. The room was pretty dated, no bathroom sink counter offset to it's own niche area, it part of the sleeping area. I laughed because as a kid, it was a common design, but, now it just looked odd. The beds were updated and comfortable. The climate control worked smoothly and quietly. The staff was very nice. The breakfast area was big, updated and very clean. Breakfast setup had eggs, sausage and a waffle machine. Basic breakfast and lots of coffee. It's hard to miss the place, there is a giant sign outside. Very close to a Walmart and Home Depot.