チャンドラーの子連れ旅行ホテル

私は一泊しましたが、私の滞在にとても満足しました。私はかなり広く快適だったスイートにアップグレードされました。部屋はとてもきれいでした。スタッフはとても親切でフレンドリーであることがわかりました。唯一の欠点は、あなたが軽い寝台であるならば、あなたは高速道路の交通を聞くことができるということです。このエリアに家族がいて、またここに泊まることを選択します。

This was the worst stay I’ve had in Phoenix metro area. I have stayed at 63 different hotels in the Phoenix metro area in the last year, and though there’s other bad hotels out here, this one feels deliberate in its intention. There are some obvious staffing issues at this facility, with the exception of front desk Bob who was very professional and comes across as very experienced. My issue was a simple one really, one that most hotels would never stoop to. (Disclaimer, I am a Marriott employee, and as a manager myself am afforded discounted room stays) we had a small house fire 2 years ago that put us in hotels ( I was with Hilton group then but same deal there) for a month or so. As I result I started my blog which I can not advertise here but I reach thousands of Marriott guests 3 times a week writing reviews of area hotels. I will stay at 3 different hotels a week because I have 2 jobs and 1 overnight 4 days a week. I don’t bother renting an apartment or house for the moment this is much cheaper and no upkeep. I know everything about the hotel business. I’ve been a general manager of the knickerbocker in Chicago in the 90’s and have held every single position possible over the last nearly 40 years in this business. So when I say I know what is supposed to happen at the front of the house and the back of the house you can count on my professional accuracy. So I was really disappointed with this hotel’s extremely unprofessional approach to what I viewed as a “customer comes last” policy. Like I said, the issue would have been a nonissue at every other major Marriott in the area ( granted this is a tiny hotel, they still should follow our standards) but I checked in early and front desk Brandon insisted I pay double for the discounted room. No other hotel would have even brought up the early check-in and I check in to my hotel every time at the same time of day. Brandon said he wouldn’t budge. I was even kind enough to explain “you can ask a guest to double pay but we usually only reserve that policy for situations where granting the guest the courtesy of early check-in will cost the hotel. But since this is a vacant ready room and the hotel will not be able to sell the room prior to check in we always accommodate the guests needs, because it costs nothing of the hotel”. Brandon looked at my like I had two heads. He clearly didn’t understand this simple principle followed by all the rest of us. But I paid it because I would be charged anyway for late cancellation. I figured the next day (‘Monday) I’ll explain to the manager and get my money back. HA. Lol. I was sadly mistaken there. Thomas Munoz the manger of the hotel, doubled down Brandon’s view of telling me how many hours before regular check in it was and that because of that “he had to charge me”. I said ok but...then I repeated the economics lesson I was kind enough to share with his front desk associate. I got the same blank stare. Funny thing is I know that these 2 guy

The location of this resort is very quiet and peaceful, yet also close enough to the airport or the city as to make it a very convenient place to stay if you have to catch a plane. The atmosphere at the hotel isn't ”cookie cutter” hotel, but rather has its own look that doesn't look like any other Sheraton I have stayed at before. Furnishings are well maintained, everything in the room was in working order, staff was pleasant, and public areas appeared clean. Pool did need a bit of cleaning, just due to excess debris in the pool. Water was clear though, so no problems with algae or cloudiness in pool. The meal we ate from the pool bar was tasty, though prices were a bit high (but definitely in keeping with average prices at higher end hotel properties). We chose this hotel over others in the area due to description of it being more influenced by the Native American tribes in the area, and we are very happy we did choose this. The cultural aspects, the decor, and the plentiful displays available to admire while on property greatly added to our appreciation of the area we were visiting. We had hoped to explore more of the paths around the resort, and take a ride out on the horses, but the heat kept us at the pool (not a bad place to be!) so I can't speak to how any of the walking paths nor horse rides would have been, but what we did see would have me guess that all of the surrounding property would be very nice to explore in cooler weather. Overall, a very nice stay was had by us, and we hope to return again at some point.

We came in at midnight to find our room had been given away. We had been driving for 17 hours, so it was difficult. The only room available in the whole area, was a horrible, dirty Super 8 with no sheets for $368. We had no choice but to pay it. The next day we came back, and a wonderful lady named Debra got us a room for the week. Very grateful to her! The room was great!

このプロパティの管理については、十分に言うことはできません。私たちがどこに滞在しても、完璧なものは何もありません。しかし、このプロパティのマネージャーは私たちのニーズにとても気を配っていました!マネージャーのグレッグペインにヒルトンをおめでとうございます!イーストバレーを旅行する人にこのプロパティをお勧めします。

My family made a reservation at this hotel for a 4 day stay over the Christmas holiday. I had reserved a 2 bedroom suite with a water view, but when we checked in we were given an ADA room that was heavily modified for wheelchair access. I asked the front desk manager to switch our room to a normal non-ADA room, but was told there wasn't one available until tomorrow. So, our stay started out with an issue, but the manager fixed it the next day as promised, but we now have a view of the parking lot and not a water view. Some other issues came up during our stay, such as unreliable hot water, difficult shower activation, WiFi internet connection problems, dirty dishes, missing bathroom shelf. Pros: - Free complimentary hot breakfast (except Christmas Day) - Nice laundry facilities - Safe, walkable surroundings - Reasonable room rate Cons: - $15/day for parking - Paid for water view room but got a parking lot view - The hot water for showering was very inconsistent. Mostly just lukewarm water  - The shower in the 2nd bathroom didn't work - Maintenance crew seems to work inconsistent hours - Given an ADA room because it was the only one available  - Our room was never cleaned during our stay What I've learned from this experience is to use the Marriott app to check in as early as possible and ask for a non-ADA room. If the app is glitchy and doesn't seem to work, call the hotel directly and ask for a non-ADA room. When I checked out, the general manager did ask about my stay and I filled him in on my experience. He did seem to sincerely care about what I told him, and offered us some compensation which was a nice gesture. As such, we will try this hotel again in the future to hopefully have a better experience.

ホテルはとても快適で、清潔で、手入れが行き届いていて手頃な価格でした。この滞在を本当に際立たせたのは、従業員のサービスを超えた信じられないほど親切でした。夜のフロントデスクのリサは素晴らしく、夜にホットチョコレートを手に入れ、価格帯で利用可能な最高の部屋を手に入れ、いつも親切で歓迎的な笑顔をしました。それは朝食スタッフ、メンテナンススタッフ、そしてフロントデスクで働いていたすべての人をかなりよく説明しています。

ここに5日間滞在し、毎日タオルを持ってきてゴミ/汚れたタオルを取れるようにハウスキーピングを依頼しました。誰も来ませんでした。ホテルのスタッフは、翌日来ると確信しましたが、誰も来ませんでした。私たちは毎日汚れたタオルとゴミを降ろさなければなりませんでした。また、時間後にメンテナンス担当者がいないので、バスルームの照明が消えたとき、彼らの解決策は部屋を変えることです。理想的ではありません。