Issues with the room accommodations that were reserved over the phone regarding a fold away bed. I reserved a two room suite and a fold away bed to accommodate our family of five. When arrived met with front desk clerk Ivori and went to our room. Left the family unpacking while I went to advise the front desk we were missing our food away. Ivori was very dismissive of my concern and said she could give us a smaller room, a studio suite, that could accommodate our request due to a fire hazard. I reluctantly agreed since I had initially spent more on the larger room. The main issue was her attitude toward us stating that we needed to pack up all our belongings and bring them back down so she could physically ensure we were out of the room before she would give us another. I asked her to please allow us to move straight into another room as to avoid our family having to drag our belongings back to the front desk then up to another room especially since we had traveled about 9 hours and were exhausted. She, Ivori, refused and said she wanted to physically see us downstairs at the front desk before helping us. Never been treated this way at Hilton property before and might never stay ar another one again.
- ゲスト
Great hotel in the heart of Durango, Colorado. Chose it because of the TripAdvisor reviews and was not disappointed. Our room was immaculate, the staff was very courteous, and the continental breakfast was above and beyond what we expected. Each day had a new and delicious selection of food. at least four or more hot items each day, along with a great selection of fruits, juices, breads, coffee, etc. Always filling!
- ゲスト