This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.
The hotel markets itself as a 5-star hotel in Cebu but it is way waay far from that star rating. I will be listing down good things about this hotel but you also have to consider the following items that I listed below. Pros: 1. It has the better ball room/ convention halls in the entirety of Cebu. 2. Rooms are spacious and new 3. Elegant interior and facade Cons: 1. First night, I reported that there is a foul smell in my room but the telephone operator sarcastically told me that the hotel is fully booked because of the event that we were having. The duty manager came and told me that all of the rooms smell just like mine. What he did was spray an aerosol. I even said to have an air filter or aeromatic in my room to help remove the smell while sleeping. He guaranteed to have it delivered but none came to my room that night. We are out the entire day so on the second night upon entering my room, I complained again because apparently none from the housekeeping nor from the front desk tried to resolve the issue. This time, the smell was unbearable. Like something was wet and it didn't dry off properly. I waited outside the room because the telephone operator told me that the attendant will be in my room in 15 minutes to spray again the air freshener. So I waited outside. 20 minutes passed, I called again and told that no one came. The same duty manager (from last night) arrived a couple minutes later rushing and now told me that there is indeed a foul smell in my room but to my dismay, we waited again outside the room because the attendant was not with him. This time, he told me that the foul smell has been a common problem they receive. This statement surprised me considering we talked about this the night before and he gaslighted me about my complaint. This time, he offered to transfer me and upgrade my room but with all the stuff I have, I told him I do not want to transfer and just to resolve the issue. He then sprayed the air freshener and decided to leave it here. Basically, my issue stopped because I stopped complaining, not because they resolved my issue. 2. Hallways going to guest rooms smell paint and construction materials. Even the elevator smelled like this. 3. Breakfast was repetitive. 4. You can see construction everywhere. Most especially to the rooms on the lower floor. While the ”soft opening” phase is acceptable with all the construction and eye sores, customer service should not be compromised. If you are planning to stay here, please manage your expectations.
素晴らしい都市の景色。部屋の大きさは平均以上です。他のデラックスセダの部屋よりも大きいです。ミストの復旧は素晴らしい景色を持っていますが、簡単に満員になり、補充するのに時間がかかります。特にベーコン。モールへの直接アクセスは良いことですが、セントラルブロックモールにはまだあまりありませんが、基本はそこにあります。夜10時30分に電話したフロントデスクがいなければ5つ星だったかもしれません。彼らは間違いのために私たちの睡眠を中断しました。彼らが以前に要求した鉄と板で終わったかどうかを尋ねるために電話したとき、私たちは眠っていましたが、利用可能ではなかったため辞退しました。それ以外は素晴らしい2N/3Dでした。We’ll come back when in town.
I had a wonderful Christmas Hotel 2022 Staycation experience courtesy of the Main Hotel and Suites located in Barangay Banilad in the City of Cebu. This is my 21st Hotel-Resort-Farm-Campground Staycation in total here in Cebu since Christmas 2020. I instantly noticed most of their guests are foreign tourists. I easily feel the warmth the moment they welcomed me and I could feel at home away from home with their kind and accommodating staff like the Housekeeping personnel, Irene Tolentino who carry my traveling bag to my standard queen room while having my vlogging, and Stanlee Montecalvo for the maintenance for something that needs to be fixed with Security Guard Jonathan Mendoza who act as my cameraman and delivered all my needs in the room. All these things are made possible by Front Office Associate Joyce Villanueva from the booking reservations up until our constant communication as she instantly answered all my queries and requests weeks before my stay. I got the biggest surprise when I was given that amazing Christmas gift hotel room upgrade on that Christmas morning when Front Office Associate Sheila Matuguina handed me the key for the Main Suite Room with a king-size bed, a sofa, a spacious shower & toilet, a personal refrigerator, a kettle, safety deposit box and has a small balcony overlooking the city view. I could still remember this beautiful serene Christmas night when I powered off all the lights while I was seating on top of my big king-size mattress with large soft pillows at my back and on my head while leaning on the wall. I was deeply mesmerized by the beauty of the city by night from the main suite room window. I couldn't imagine that I can have this kind of wonderful celebration on Christmas night blessed with good weather and a good climate. Two years ago, we were in quarantine and social distancing with strict protocol to follow brought by the Covid-19 pandemic, and a year ago, we are to deal with the devastating aftermath of super typhoon Odette without power, no water supply, limited supply of food, most houses were destroyed and several families were homeless. No wonder they have been awarded Tripadvisor's Travelers' Choice Award winning for consecutive years for the kind of service they have given me. With this track record, now I know the reason why travelers both local and foreign nationals choose to stay here because I, myself personally experience it.
Fay, feel homey cafe on Cebu Rama 8 bridge, Arun Amarin side. Cute small shop with trees to cover the shade. There is 1 table in the shop and 3 tables in the outdoor zone.
Order latte and hot americano. Good coffee. Selection of lemon tea cake. Soft texture. Delicious taste. Everything with cute price. 😍
Hot Americano 60.-
Hot Latte 65.-
Lemon Tea Cake 60.-
📍Soi Arun Amarin 36, Cebu
OPENING HOURS: MON,THU,FRI 7.30-18.00 p.m. / Sat-Sun 7.30-4pm (Closed Tuesday - Wednesday )
🚗 Park on the road opposite the shop or the parking lot next to Seven in the alley. The parking fee is 50 Peso per day.
#cebutrip #awesomepic #deliciousfood #cafe
This mesmerizing sunset can be seen in one of the mountains in Cebu! Mt. Naupa is located in Brgy. Lanas, Naga, Cebu. This place is near my hometown where I grew up so it's quite familiar. You can take a bus at South bus terminal going to Toledo City. Ask the driver to drop you off at "Eskina Lanas" the fare is around 70php. Going to the mountain you can ride a motorbike, 100php should be enough to pay. The road is fine it's just narrow. You don't have to trek for a long time that's the thing I like the most. Maybe just walk for 5 minutes then you'll be on top. Stores are available around too so it's quite convenient. 30php for entrance fee, 20php for overnight stay. You can rent a room or tent in the area. It has the best sunset view.
#traveltips #localguides #campingglamping #cebuphilippines
Embark on a journey to the heart of the Philippines and discover Cebu's enchanting attractions!
🐋 Oslob Whale Shark
Watching Immerse in an aquatic dance with gentle giants at Oslob! Marvel as these colossal creatures glide by, offering a once-in-a-lifetime encounter. Early birds catch the serene swim, so snag a cozy hotel for that dawn adventure. Tip: Capture the moment, but respect these majestic beings and their ocean home.
📍 Magellan's Cross Pavilion
Step into history at Magellan's Cross Pavilion, where culture and spirituality intertwine. Gaze upon the rich frescoes and feel the fervor of Cebuanos for this potent symbol of faith. Sunday mornings here are a mosaic of prayers and offerings – an authentic slice of local devotion.
🐟 Moalboal Sardine Run
Experience the underwater ballet of Moalboal's sardine run. A shimmering, living cloud of fish awaits just a few meters below the surface. Dive into this breathtaking spectacle and swim with a billion-strong school. Pro tip: Bring an underwater camera for this surreal snorkel session!
🏝️ Sumilon Island
Escape to the secluded beauty of Sumilon Island. Snorkel in crystal-clear waters, witness a rainbow of marine life, and indulge in the sun-kissed bliss of white sandy shores. A bit pricier, but oh, so private – it's the luxe island life calling!
🕍 Basilica Minore del Santo Niño
As dusk falls, the Basilica Minore del Santo Niño illuminates, its ancient walls whispering tales of resilience and faith. The soft glow accentuates its Spanish colonial beauty, inviting a peaceful reflection. A quiet stroll here is to walk amidst whispers of history and hallowed secrets.
Cebu awaits with open arms and endless wonders. Each attraction promises unique memories – cultural depth, natural splendor, and spiritual solace. 🌟
#cebutrip
This place is good. You can enjoy the sand and the sea although the current is stronger compared to Panagsama beach, its still good for swimming. In some deeper areas, you will find nothing however if you will search thoroughly you will be able to see the small baby sardines. Yes there are still many here but not very impressive compared to Panagsama Beach where you will be able to see thousands of sardines. Also, foods are cheap in this area you can buy from “carinderia” there’s no restaurant here. A bit noisy though since many people come here. Overall, I must say its clean and its a good place.
The Lex Hotel is an outstanding but very affordable hotel located in Cebu City in the Philippines. You can perfectly plan to stay one or two nights of your holidays in this place to enjoy all the landmarks and activities around the hotel.
It is a typical city hotel, not bad for the price. The staff are friendly and rooms have all the amenities including air conditioning, free wifi, toiletries, towels, hair dryer, toothbrush, shampoo and soap.
The hotel has a great outdoor swimming pool at the rooftop with great views to the city. The hotel is surrounded by plenty of restaurants, cafes and bars within 10 min or less walking distance.
#freehotelstay #cebu
#2024wish
A great Cathedral if you want to see religious site architecture within few minutes you'll reach. Well-kept and clean church as much as they can do and still welcomes its guest at a great condition. One of the most beautiful churches in Cebu City that I have visited at the centre of the old city. The well maintained and clean cathedral shows historical past, blends with the historic community.
セブ旅行の人気観光スポットと口コミ情報