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ドアを通り抜けるとすぐに、私たちは制服を着た男に迎えられ、ホテルに迎えに来て、私たちのバッグを世話してレセプションデスクに連れて行き、その後私たちの部屋に連れて行かれました。レセプションの女性は私たちをとても丁寧で効率的に扱い、最初から、私たちはプロフェッショナルで親切なスタッフがいる、経営のよい5つ星ホテルにいることに気づきました。私たちのベッドルームは、クールなグレーの色合いでスタイリッシュに装飾され、2つの広いベッド、ヴィトシャ山の景色を望むパノラマの窓、大理石のバスルームは、モダンなフィットネスと素敵なウォークインシャワーを備えた良いサイズでした。クラブルームを予約し、新しくオープンしたクラブラウンジに失望しませんでした。午後には、午後から「幸せな時間」をご用意しています。スタッフの対応に熱心で、サービスが本当に優れていることが分かり、早朝に楽しい時間を過ごし、飲み物を飲み、カナペをたくさん食べました。朝食もビュッフェから調理された冷たいオプションが豊富で、オムレツや卵ベネディクトなどオーダーに調理された料理が、ユーロパレストランで優れていました。最後に、私たちは、チーフコンシェルジュ、Todor Goranchovskiが、ソフィアのいくつかの注目すべき観光スポットに私たちを導くために、レストランの予約に最も役立つことを発見しました。インターコンチネンタルは本当に一流のホテルで、再びそこに滞在することを躊躇しません。

Disappointment from beginning to the end. Our flight delay led and after a call to reception I was left waiting forthe shuttle with my luggage at the airport. After a hone call reception with attitude told me to wait and shuttle will come. Arrived took care of our luggage on my own and same receptionist just show me the direction of the lifts. Room clean, reasonable size with super small bed pretend g to be king bed. Check out was somehow better however could not compensate the checkdissaoointment neither the small uncomfortable bed. Awful service or more accurately no service at all. Won't use it or recommend it at all even is new relatively new facility

We had a nice stay. Upgraded to business room. Breakfast buffet was large and good. A super big indoor pool with sauna and spa. Location is quite good. Near central station and about 20min walk to city center. Reception staff was very friendly and helpful. Good value for money.

Me and my husband stayed there for 3 nights. Lots of dust in the room, like no one cleaned areas at the head of the bed for years. The same situation is in the bathroom, broken drain plug in the bathroom tub, mold, rusty stains. We had great expectations regarding this hotel. We do not recommend it. Three stars are for the friendly English speaking staff, delicious breakfast and central location of the hotel.

It is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better. Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions.

非常に遅い到着時間チェックインサービススタッフはとても良いです 車を呼ぶのを手伝うことができます部屋は快適で清潔ですベッドはとても快適です全体が明るく清潔ですバルコニーがあります朝食レストランは良いです

素晴らしいサービスと場所。丁寧なスタッフと全体的に素晴らしい滞在!毎日変わるエレベーターのかわいいカーペット

I missed my flight at sofia airport so had to book a hotel for one night. So I went for a mid range hotel. It was better than mid range. Lovely helpful staff on reception, an aceptable price with thier discount....paid 68 euros for a large kingsize bed with onsuite bathroom. Comfortable bed, fresh pillows (very snazzy cushions too) and a nice relaxing corner sofa, reasonable TV and every thing was realyl clean. Complimentary coffee and tea, which is not the norm in Bulgaria, nice and quiet, was lovely and warm. Actualyl a bit too warm and I couldnt turn the heating down so I had to sleep wit hte fridge open to cool off as aircon didnt work. THis was the only negative for me. They did an airport pickup, but not a drop off and this nearly stopped me booking, as they should have told me this at the begining, however they were saved by the fact the metro was 4 stops to the airport and cost me 1.60 leva, so about 70p. I picked up food from the little shops in the metro, as I hit a holiday so the restaurants close by were closed. A very lovely stay and Id go there again. AND they had these lovely drop lights near the bed as side lights, some veyr nice touches, clean crisp sheets, soft towels and nice soaps etc and they dont ask you to leave till 12 lunch time. My photo doesnt do the room justice

Our recent stay at Crowne Plaza Sofia was brilliant, thrilled to have stayed at this very impressive state-of-the-art, upscale hotel. Arriving into a stunning, airy, and free-flowing reception. The staff were so welcoming, friendly and spoke excellent English. Checked in by the shift leader he was extremely efficient, informative and professional. Allocated a King premium Lake view room, which was stylish, spacious, clean, well designed, and great to have an openable window. Received a box of Lindt chocolates and some Bulgarian natural honey as a welcome gift this was a charming gesture. Enjoyed a blissful nights sleep such a comfy bed with premium linen. A long work desk with chair, perfect lighting, mirrors and power outlets, also a very comfortable and relaxing chaise lounge. Opulent bathroom with separate bathtub and walk-in rainfall shower, cool and modern tilling, fabulous huge bathroom heated mirror with LED light, super soft towels and premium Apotheke Canvas toiletries. Plentiful room amenities, espresso machine and kettle, good minibar, complimentary mineral and sparkling water, plush bathrobes and slippers and an iron with ironing board. Exceptional spa facilities, lovely large indoor swimming pool, sauna, steam room, quality hot tub, but shame it was broken during our stay. Plenty of pool side loungers making a perfect spot to unwind in. The changing rooms were immaculately clean, well organised and contained more Apotheke toiletries. A disappointment was the club lounge, in terms of location it is isolated, and uninviting. Did not like visiting the club room, especially as I had to gate crash a wedding to gain access!! A windowless room although aesthetically pleasing certainly not a relaxing idyllic retreat, a bit claustrophobic. Our experience of the club lounge was unsatisfactory, as a discerning traveller I feel the location is wrong and felt a total a detachment from the hotels excellent atmosphere. Hoping this can be improved for a more enjoyable experience, I noticed the hotel has many flexible work spaces which would superbly host a club lounge, currently positioned along a corridor passing by meeting / conference / and ball rooms. I thought the offerings in the lounge were inadequate compared with other Crowne Plazas, throughout the day soft drinks, tea and coffee, and well presented fruit was available, but a some crisps and homemade biscuits would have of been nice. Poor drinks and canapés in the evening but nice light breakfast in the morning, pretty average facility not worth the extra. Excellent breakfast served in A PRIORI restaurant it offered a wide selection of food, really nice, fresh and tasty. Sleek stylish water dispenser with sparkling and still options, tasty coffee, divine croissants and the omelettes are amazing. Staff are fabulous could not be more helpful and friendly. You definitely must try their breakfast. This hotel has the Wow factor, the interior design is visually appealing and guest spaces

まずはポジティブなポイントから始めます。 - まずポジティブなポイントから始めます。 - ミニバーとバーの飲み物は安いです。おそらく、ホテルが建設されて以来、彼らはカーペットを変更したことがありません - エアコンは後でインストールされました。エアコンから水を処分するホースは、ホースを浴室に通し、バスルームの床の上を終了します。これは、エアコンがオンになるとバスルームが常に浸水することを意味します。これは間違いなく受け入れられません。- カーテンの生地が非常に薄く半透明なので、部屋は暗くすることはできません。太陽が昇るとすぐに眠れません。私の場合、それは太陽が昇ったとき05:30AM前後でした。出張で寝る時間が足りなかったので、この点が一番気になりました。2017年から定期的にホテルヘムスを訪れましたが、他の場所に部屋を取得できませんでした。 2019年に彼らは大きな改装をしましたが、まだ何が改善されたのかわかりません。 先ほど述べた点は解決されていません。平画面でテレビのみ交換し、古い管テレビ用のブラケットも外しました。おそらくこれが改装の理由でした。ホテルから誰かがこれを一般的なオーバーホールとして読んでくれることを切望しています。特にカーペットとカーテン付き。長い会議の日の後でリラックスするホテルを選ぶ点も無く、暗くならない窓や、入れ替えられたことがないカーペットの臭いがする為、寝る事すら出来ない。