It is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better.
Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions.
The location was amazing next to metro and 1 stop away from city center ndk. The hotel is great value for price you pay, do not expect luxury, the rooms are good and has all basic amenities. Down side fridge did not work and I had to ask reception to give me hair dryer as there was only one in entire hotel. My room was on 17th floor great views. I had breakfast on one day and it was good but I would recommend to go to city center to have bf for that money. I would come back again just for the price and location. Lifts were pretty fast hardly had to wait at all. The staff were very friendly as well and all speak English.
旅先の様々な魅力を発見したいお客様に、ヒルトン ソフィーアは最適です。ヒルトン ソフィーアは、ソフィアの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設からソフィア中央駅まで約5km、ソフィア空港まで約12km、移動に便利です。European Unionからわずか数分、お気軽に市内観光にお出かけいただけます。付近にはNational Palace of Culture ParkやVazrazhdane Park、Детски център Capella Play Park Centerなどがあり、ソフィアの観光に非常に便利な立地です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。ソフィアの当施設のお客様は、駐車場をご利用いただけます。
ゲゲストThe attitude of the receptionist was unprofessional, rude and unacceptable.
For one hour, the whole hotel didn’t know how to charge my credit card, as their credit card machine doesn’t follow EU rules for 3D security, thus jeopardising clients’ private data. I wasted a full hour on the phone with my bank, only to find out that the hotel doesn’t follow rules on how to securely handle credit card data. The management kept telling me that it’s my fault, despite the fact I never before have had problems with card payments before.
Breakfast food was decent, with a choice between a couple of set menus.
The hotel was clean, rooms were quiet, and it was situated and in a convenient location, within 3-4 minutes from the nearest metro station.
Some of the photos on their site are dated, as the interior is different now.
JJerzy8Typowy 4* hotel. Niedaleko piechotą do centrum ok. 15 minut. Pokoje ciasne. Można otwierać okna. Czysto. Codziennie sprzątane. Beznadziejne śniadania. Wręcz lodowata jajecznica i jajka sadzone. Fatalna kawa z dodatkiem mleka w proszku. Na parterze ******, które wieczorową porą przyciąga szemrane typy. Bardzo drogi parking 25 euro za dobę.
KkellandjFrom 1935, this grand old lady works well. The cold war leaves it a little down at heal, but the water is spot on, breakfast good. They have a mini bar unlike some chains so there is a fridge in room to cool drinks as well.
Opposite a ministry and it is location, location and location as the Islandic consulate concurs
Central, quiet and very perfectly formed