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PLEASE TAKE NOTE: Although listed as a Marriot Property, it is not managed or maintained by the Marriott corporation (and it really reflects this issue!). I have continuously stayed at this hotel for the past 4 years and have watched it substantially decline. I am a Marriott Silver Elite member and have liked the convenience of being able to access my car versus the Marriott Courtyard a few blocks away. I have always wondered why this Marriott was not up to standards in terms of mechanical issues (on two occasions-no working a.c. in the room (this week I had to move rooms at 11 p.m. at night); poorly stocked kitchen, paper, towels and even missing the coffee basket this time). I asked, dropped lists, and never received them. During this particular stay, my first room had one bed that had a lot of hair on the inside of the sheets and pillow. It made me question if the bed had just been made, not changed. The food has always been minimal and you really need to bring your own. I am not even picky, but it is ridiculous. Well, after tolerating continuously barking dogs and people fighting in the room next door at 1:45 a.m.-none of which is the hotel's fault, I arrived home to 2 angry phone messages that I had not checked out and the hotel was booked, etc. etc. and the second individual was extremely nasty. Well, the paper bill I received at checkout clearly recorded the time at 7:48 a.m. -so what is your issue? When I called today to make sure we were all set with this issue, the gentleman was extremely indifferent, bordering on rude. Most of the staff act this way-as if the occupants are ”pains in the butt”-very unprofessional and it makes you afraid to ask for anything. I am really not confident they know what they are doing technologically. It makes you feel terrible and scratching your head if you have stayed at a real Marriot (at any level) . On the ”plus” side, the rooms are spacious, and the location to some very good restaurants outside the door, CWRU, the medical centers and the museum area is outstanding. One manager, the night I had to move went way out of the way to move me and make sure the next room was cooled down and ready with the lights on-and I didn't even ask to move. He was the only good experience in this last stay. The Marriott Corporation needs to intervene or remove the company's association.

My husband is a 23 year United States Veteran who has served active duty during several deployments. He is also a disabled American Veteran. Tonight, I was absolutely appalled at how horribly he was treated as we checked into the Westin Downtown in Cleveland, Ohio. It is a Marriot Bonvoy property and I am a member of their loyalty club. We had pre-paid for our room and I presented my husband's letter, from his VA Dr., stating the need for his dogs to travel with him. They are trained, crated and good travelers. She stated the letter meant nothing and she demanded to know how the dogs were trained and what my husband's disability was. This is even a pet friendly hotel! She was very rude and began to raise her voice. She was finally hollering at us in front of other guests because she said we did not know what we were talking about. No one deserves to be treated this way but especially an American Veteran. She embarrassed us and made us feel horrible. She berated us and told us our letter meant nothing. We had just stayed 5 previous nights, in other hotels, without issue. One was a Westin hotel by Marriot Bonvoy. Sadly, the people in the Lobby just stared at us and did not stand up for my husband. No one cared that he was a Veteran. She finally kicked us out of the hotel and did not reimburse us for our room. We have never been kicked out of anywhere in our over 60 years of life. She said she was calling security if we did not get out now. I told her I was going to report her and she said, ”Fine, do it.” I asked for her business card and this manager stated she did not have one. I asked her name and she said, ”Lisa with a y.” She would not tell me her last name and instructed the other desk person not to tell us her name. It was late, we had driven most of the day and we were so tired. This was supposed to be a fun trip to celebrate our 39th wedding anniversary. I cannot imagine any manager hollering and treating anyone the way my American hero was mistreated. I do hope Marriot Bonvoy does take action against this rude manager and refunds our money. She has actually broken the law by her illegal demands from my husband. There are no words.

ホテルの場所はとても良いです-エリー湖からそれほど遠くない市内中心部まで数分でなければなりません。レセプションはあまり良くありません。部屋の大きさは大丈夫です-あまり人気のない装飾。部屋は寒くて騒しいです(空港、アムトラック、..)市内中心部には無料のセーリングサービスがあります。自動駐車場は有料です。

このホテルは完全な改装が必要で、ヒルトンガーデンインの基準には達していません。私は何年もの間HGIに滞在し、問題のない非常に清潔で快適な客室を常に期待しています。2014年にクリーブランドを訪れたとき、私はこのプロパティに滞在しました。それ以来、それは衰退したようです。まず、私たちの部屋はあまりきれいではなかった。タイルの床が汚れていました。その床を歩いてから靴下が黒くなりました。また、机は脂っこい。つまり、ハウスキーピングは寝具だけを変えて、バスルームの備品を掃除して、ゴミを空けて行ったようです。それらはきれいに見えました。カーペットもシャンプーを使うことができますが、最大の問題はトイレが十分な「急いで行動していない」ことです。私たちは2泊中に2回のパンチを呼びかけなければなりません。午前3時に廊下をさまよう嫌な酔っ払いがドアや他のドアを叩き、叫んだ。ホテルはダウンタウンの端にあるフリンジエリアにあり、近くにはホームレスがいます。ホテルは進歩的なフィールドに非常に便利で、ガーディアンズのゲームをキャッチするのに最適な場所です。また、ロケット住宅ローンのフィールドハウスからキャバリアーズまで近いです。スタッフはフレンドリーで親切でしたので、私はそれが彼らのせいだとは思わない。ホテルはより良い管理と完全な改装が必要です。悪いホテルではありませんが、ここに滞在することを検討する場合は、選択する前に他の選択肢を検討してください。

私たちのバレーボールクラブは、大統領日週末にトーナメントに行く予定でした. 私たちは非常に大きなクラブ(ミシガン州)から28の別のチームを取ったと私たちはダウンタウンヒルトンで大きなブロックの部屋を予約しました.ヒルトンにつながるコンベンションセンターで大会が行われたため、素晴らしい選択でした。アクションに休憩があったため、行き来するのに非常に便利でした。ホテルは満員でしたが、サービスはとても良かったです。ホテルのレストランで食事をし、楽しんだと言う人もいました。 2つのバーは、夕方に余分な時間を過ごすのが楽しかったです。私たちは部屋に非常に満足しており、エレベーターは通常、電話をかけると非常に迅速に来ました。ホテルの駐車場は、ホテルからの地下トンネルでアクセスできる通りの向かいの地下駐車場にあります。安価な場所ではありませんが、ほとんどのダウンタウンの大都市ホテルに匹敵します。いつか戻ってくることを願っています。

ホテルの場所は良いです。ロビーはゴージャス。しかし、部屋の眺めは良くありません＆＃128078;クリーブランドのダウンタウンにあるホテルは本当に一番下にあります。他の家と比較して、フロントデスクは十分に寛大ではありません、水のボトルでさえボトルあたり4ドルです。部屋の設備は近代的です。

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.

＃WiFi＃有免WiFi ＃酒店环境＃市内に位置し、市内のキャバリアーズアリーナからそれほど遠くない、小さな都市に非常に静かです。 ＃早餐＃価格は高くありません。

Poor value for money I spent 4 nights here in July 2022. It's a pleasant hotel but there's just no need to stay here.以下の理由でクリーブランドの郊外に滞在するのが最善です。-ここに駐車するのは1日16ドルです。-朝食は含まれていません。-要求しない限り、部屋のサービスはありません。このサービスの削減を認める割引はありません。クリーブランドのダウンタウンでは何もできません。

ホテルは非常にユニークで、スタッフはとてもフレンドリーです。特にバーテンダーとシャトルドライバーのジェームズとジョン。シャトルはとても便利で、半径2マイルで移動できます。唯一の欠点は、エレベーターが正常に機能していなかったため、スタッフがあなたを上下に連れて行くのを待たなければならなかったことです。フレンドリーなスタッフがエレベーターの不快感を補うのを手伝ってくれました。そして食べ物は美味しかったです!