ホテル アルト バンベルク

I was in Bamberg and booked this hotel on *********** I made mistake and booked room on wrong date So i went to the Hotel to explain the Situation When i got there, there is nobody there it is a key code box outside. I had a contact number so i rang them and explained mistake, they told me they have no information on me, even though i gave them a booking number Every time i use *********** i get an automatic conformation e-mail and so does the hotel. I waited a few hours to make sure they get a conformation i phoned them back they still said they had no record of my booking, i therefore had to find another hotel. Then was charged for the room when i got back home. If someone had been there it could have been easily sorted out, the mix up would have been dealt with I therefore would never use a hotel without a point of contact, i always will now use a hotel which hss a reception somebody there that can help with issues *********** understood my situation and tried to get me a refund, however the hotel refused So be careful using this hotel as there is nobody in charge at the property so if you get a problem there, there is nobody to help you