「Hotel is ok if you want a night in Cardiff but its very noisey, found it difficult to sleep baecause you can here all the noise on St Marys Street, also there was no bottle water in room which was disappointing for money spent.」
KKitMeeLocation is superb. A few mins walk if coming by coach. Located in Cardiff centre. Super convenient from banking, shopping to F&B. Happening street. 10mins walk or so if going to Cardiff Central train station. Good security where u need room access card to enter each floor room and also into hotel building which is inside an arcade after 7pm. Friendly n helpful staff. Clean n spacious room different furniture configuration for our 2 rooms booked. . Clean n new towels. AC room with mini fridge n a safe deposit box but mind isn't working though. Complementary Welcome drinks n snack in mini bar which only found out later on upon inquiry of Mineral water. Laminated floor which is a super point for us due to hygienic reason. Bathrobes provided bathroom will get wet easily coz without a door. . Toiletries n disposal slippers provided upon request. Body lotion, body wash, hair shampoo n conditioner provided. House keeping should be more thorough. Wastebin in bathroom not emptied for our 3days stay. Used cups not replaced with new ones at all. Sachets of drinks also not filled up. Overall, Satisfied n will come back again..
Tthe travelling brummieBest hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle
ゲゲストFirst time stayed at this hotel and will do so again.
The hotel is beautiful inside and the staff are attentive, helpful and quite charming.
The only downside to me was a constant droning in my room. I didn't mention this as I was only staying one night
ゲゲストLike a few hotels in Cardiff, the Marriott is really convenient for the railway station. We chose it because we have stayed there before and enjoyed it.
The reception staff were polite and friendly. The room (Superior Double) was quite roomy - but where were the bathrobes?
The noise from the streets is quite loud, but it was a Friday night, so to be expected, really.
We went to the Utilita arena for a concert, and it was a five minute walk away.
I had earplugs to use in the hotel, very useful because of the inconsiderate guests who chatted loudly in the corridor at 1130pm.
Comfy bed, in fact, a very comfy bed.
Unfortunately, our room had an interconnecting door, and we were woken up early by loud guests next door discussing their plans for the day. Something to9 avoid next time.
Breakfast was ok, not the best - but adequate, though. The Cardiff lady with the 'top-knot' who said ”yoh” instead of ”yes” like a true Afrikaans was lovely and very welcoming. In fact, every member of staff we spoke to was nice.
I'd stay here again, but maybe only at the beginning of the week.
ゲゲストI really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.
ゲゲストGood location not far from centre of Cardiff. Service was poor, receptionists seemed like they didn’t want to be working there and breakfast staff like their family had just died. That said the breakfast was good quality and the room was good. Needed some cobwebs removed and mould cleaned from bathroom