投稿日:2025年9月16日|スタンダード クイーンルーム
KitMeeLocation is superb. A few mins walk if coming by coach. Located in Cardiff centre. Super convenient from banking, shopping to F&B. Happening street. 10mins walk or so if going to Cardiff Central train station. Good security where u need room access card to enter each floor room and also into hotel building which is inside an arcade after 7pm. Friendly n helpful staff. Clean n spacious room different furniture configuration for our 2 rooms booked. . Clean n new towels. AC room with mini fridge n a safe deposit box but mind isn't working though. Complementary Welcome drinks n snack in mini bar which only found out later on upon inquiry of Mineral water. Laminated floor which is a super point for us due to hygienic reason. Bathrobes provided bathroom will get wet easily coz without a door. . Toiletries n disposal slippers provided upon request. Body lotion, body wash, hair shampoo n conditioner provided. House keeping should be more thorough. Wastebin in bathroom not emptied for our 3days stay. Used cups not replaced with new ones at all. Sachets of drinks also not filled up. Overall, Satisfied n will come back again..
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最低料金(1泊):AUD 106
投稿日:2025年11月29日
ゲスト
Excellent hotel conveniently located in the heart of the city close to attraction and entertainment.
Good choice of food for breakfast.
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最低料金(1泊):AUD 127
投稿日:2025年9月30日
ゲスト
Amazing little place in Pontcanna
Great service, great team of staff, very helpful
Have stayed twice now and they are a credit to the company
Really love the room decor and the breakfast and coffee
Had dinner twice also and food was great
I’m a hard one to plead with 30 years of hotel experience so we’ll done!
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最低料金(1泊):AUD 131
投稿日:2026年3月11日|スタンダードダブルルーム
匿名ユーザーWe just spent the one night here while attending a family occasion. The staff were friendly, the room spacious and very clean and all this at an excellent price. Lots of free parking and local shops/food outlets
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最低料金(1泊):AUD 112
投稿日:2025年5月9日
ゲスト
I really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.
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最低料金(1泊):AUD 109
投稿日:2026年5月29日
ゲストstayed at this hotel and used the spa many times before and have always had a much better experience, which is why I chose to return. Unfortunately, my stay on 27 May 2026 was extremely disappointing.
When checking in, I was asked if I would like breakfast and was told it was very nice. Sadly, the breakfast was awful. The bacon was so hard it could barely be cut, the sausages were stone cold, and the rest of the cooked breakfast was dry and cold. I mentioned this to a waitress, who showed no concern, and when I raised it again at reception and asked for a refund, I was refused. I have attached a photo showing the quality of the breakfast.
I was also disappointed to discover there was an additional charge to use the spa. I booked through Trip.com, and nowhere on my booking confirmation did it mention extra spa fees. When I queried this at reception and showed my booking details, I was simply told I should have checked the hotel’s website. I do not feel this is acceptable, as any additional charges should be clearly stated at the time of booking.
What disappointed me most was the lack of customer service throughout my stay. My concerns about both the breakfast and the spa charges were dismissed rather than addressed, and staff showed very little understanding or willingness to help.
This experience was completely different from the positive stays I have had at this hotel in the past. Sadly, based on this visit, I would not recommend the hotel and will think very carefully before returning. I hope management takes these concerns seriously and works to improve both the customer service and overall guest experience.
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最低料金(1泊):AUD 88
投稿日:2025年3月28日|クラシック ダブルルーム
ゲストGood location not far from centre of Cardiff. Service was poor, receptionists seemed like they didn’t want to be working there and breakfast staff like their family had just died. That said the breakfast was good quality and the room was good. Needed some cobwebs removed and mould cleaned from bathroom
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最低料金(1泊):AUD 101
投稿日:2026年4月14日
ゲスト
私たちが到着したとき、私たちの部屋のドアは開いていて、バスルームは掃除されていませんでした。電話をかけると、すべてが非常にすぐに解決されました。不便のためにいくつかの追加がありました。
部屋はとても静かで、両方の夜はとてもよく眠れました。
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最低料金(1泊):AUD 149
投稿日:2026年4月9日
Akshay21
This hotel offers a pleasant stay, though the older sections may present some minor challenges. Fortunately, a room change to a newer building resolved any initial concerns. The staff were generally accommodating, but service could be a bit slow at times. Overall, the positive aspects outweighed the minor inconveniences experienced. It's a respectable option for travelers seeking comfort.
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最低料金(1泊):AUD 138
投稿日:2025年1月15日
BethSaidSmile
It is a good hotel, good size swimming pool & have both steam room and sauna, however, been twice now on weekdays and both times very busy.
Mainly self check-ins which loses the personal touch I feel and not too happy charged extra for parking giving the location of the hotel.
Great service in the restaurant.
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最低料金(1泊):AUD 121