投稿日:2026年9月21日|タウン&マウンテンビュースイートルーム(キングベッド1台)
ゲストOverall, the hotel itself was decent. The room, food, and general service were acceptable, and most of the staff were friendly. However, I had a very disappointing experience with the tour desk inside the hotel, especially when it came to payment.
On my first day, the tour representative was very friendly, so I decided to book a tour through them. When I paid, the staff member spent quite a while setting up the card terminal and deliberately kept the part showing the exchange rate out of my view. I was never shown the exchange rate clearly, and I was never asked whether I agreed to have the transaction converted into Canadian dollars.
I only found out afterward, when I received the transaction notification from my credit card company. The exchange rate they used was extremely poor, and I ended up paying about CAD $30 more than I should have.
What bothered me most was that I had no idea this currency conversion was being applied at the time of payment. My understanding is that with Dynamic Currency Conversion, the customer should be clearly shown the exchange rate and final amount and should be given the choice to accept or decline it. That did not happen in my case.
I did not go back to argue with them after I discovered it because I did not want this issue to ruin the rest of my vacation. However, after checking online reviews, I also found comments from other guests mentioning similar issues involving exchange rates and deposits. Because of that, I do not believe my experience was simply an innocent misunderstanding. The whole situation felt very misleading.
In fact, I had already read some reviews about questionable exchange rates before the trip, so I specifically brought cash to pay the deposit in order to avoid this problem. Unfortunately, I still ended up being charged this way when making the final payment.
The tour itself was also not a good fit for us. Almost everyone in the group was local, and the guide mainly spoke Spanish, so if you do not understand Spanish, you may miss a lot of the experience and there were some safety issues too. I also felt the tour was poor value and that several parts of the day seemed focused on encouraging additional spending. The tour was also highly overpriced.
To be fair, I would not say the hotel itself is bad. I would still consider staying here again. However, I would strongly recommend being very careful with the tour desk and with any credit card payment. Make sure you can clearly see the currency, exchange rate, and final amount before tapping or inserting your card, and insist on being charged in MXN unless you personally choose otherwise.
更に表示
最低料金(1泊):€121
投稿日:2025年4月6日
匿名ユーザー
We upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.
更に表示
最低料金(1泊):€217
Guest User
素晴らしいホテルでした!以前プエルトバジャルタには一度行ったことがあり、別のホテルに泊まったのですが、今回はハイアット ジバに泊まってみることにしました。期待を裏切られることは全くありませんでした。悪いレビューが一体どこから来ているのか分かりませんが、4泊した私たちカップルにとっては最高の滞在でした。 アロンソとロドリゴ(二人ともベルマン)は本当に親切な人たちでした。プールサイドのドリンクサーバー、フェルナンド、そしてメランザーネの男性サーバー(名前を忘れてしまいましたが…☹️)も最高で、おかげで最高の滞在になりました! アクティビティ担当のジョセリンとアレクサも本当に素敵な女性たちでした! 食事は10点満点中9点。マイナス1点は、一部のレストランが定休日だったためです。😌 24時間ルームサービスとコーヒーショップもとても気に入りました。 必ずまたプエルトバジャルタに来て、ここに泊まります。
更に表示
最低料金(1泊):€327
投稿日:2025年2月24日
Hipptech Wireless
Had to stay here by accident due to flight cancellations but my wife & I were very pleased! The place is huge and is perfectly situated right by the airport. They do not provide taxi services to the airport unfortunately, but there are taxis always available to take you there, driver will try to rip you off and charge you $20 USD for not even a 5 minute ride, but locals only pay between $5-$10 USD max; so don’t fall for it.
But the hotel was a welcomed surprise for my wife & I. BUY THE BUFFET BREAKFAST ADD-ON! We didn’t we ended up paying $90 for our breakfast Which could’ve been about 40 bucks had we prepaid. Don’t bother buying the alcoholic beverage in a coconut - it’s way overpriced and you get very little alcohol. Definitely take it vantage of the free coupon/services provided at check-in; you get a little coupon book thing that contains free drinks, tequila shots, and passes to the spa, among some other things. Those were added benefits. The room was nice enough, not high-end luxury, but the rest of the hotel was impressive and the massive pool was awesome.
更に表示
最低料金(1泊):€174
投稿日:2022年12月29日
ゲスト
賛成:
- 良い場所
- 巨大な部屋
- マレコンに近い
短所:
- 混雑しすぎた
- 音
- ランチの唯一の本当のオプションはビュッフェの場所です
- プールはきれいではありません
- 時間共有
- スタッフはもっとフレンドリーかもしれません
- ビュッフェは忙しすぎる/混雑している
朝食ビュッフェが含まれている部屋にTrip.comを介して支払いました。チェックインスタッフは、支払いが完了していないと述べ、部屋とビュッフェの料金を別途支払わなければなりませんでした。2時間の混乱と1歳の子供との待ち合わせの後、ようやく解決しました。スタッフは彼らの過ちについて申し訳ない、または謝罪しませんでした。
更に表示
最低料金(1泊):€201
Guest User
とても時代遅れです。私たちはこのホテルで素晴らしい時間を過ごしました。彼らは私たちのグループをとても歓迎してくれました。彼らはPVで最高のパッションフルーツマルガリータを持っています。場所は素晴らしいですすべてが徒歩圏内です。 100%お勧めします。
更に表示
最低料金(1泊):€161
投稿日:2023年4月6日
ゲスト
素晴らしいロケーション、非常に重いスタッフ、素晴らしいレストランとリビングルームのリビングルームとバー、そして景色と海への入り口
更に表示
最低料金(1泊):€151
投稿日:2024年12月28日
Katie
Nice hotel. The food was generally good quality with various choices. The rooms were small and had to pay high premium for a more quiet part or you got the noisy ones by the lift or street view.
Reception stuff are really unwelcoming, unhelpful except David. Generally rate the service low all around except the restaurant staff.
Would not go back, much nicer choices in Nurvo Vallarta.
更に表示
最低料金(1泊):€165
投稿日:2025年11月25日
ゲスト
La app fue facil de utilizar. Sin embargo llegando al hotel, me dieron una habitación que no correspondía a lo que yo habia reservado, siendo esta mucho mas sencilla. Fui a solicitar una aclaración y el hotel dijo que no tenia informacion por parte de trip.com respecto al tipo de habitación que a mi me se me habia confirmado e incluso mencionaron que el codigo de confirmación era incorrecto. No recomiendo trip.com porque no son claros entre lo que tu reservas y lo que se te entrega
更に表示
最低料金(1泊):€122
投稿日:2025年10月24日
ゲスト
私たちは10日間の滞在のために到着し、チェックイン時にファミリープールは改装のために閉鎖され、すべてのゲストが大人専用プールを使用していると知らされました。(かなり小さいです。言うまでもなく、プールは水のおもちゃなどを持って子供たちでいっぱいでした。飛び跳ねて(とても楽しかったです)プールのそばに座るのは難しいです。すべての椅子が早朝に取られ、プールに入るリラックスすることは不可能でした。これが私たちの休暇の楽しみに本当に影響を与えたので、私たちが他の場所を予約していたことを知っていたら。また、フロントロビーのスタッフは最終日のランチには含まれていなかったと私たちに伝えようとしました。あなたが送ったメールを見せました。彼らはあまり親切でなく、しぶしぶ昼食をとらせてくれました。苦い味を残した
更に表示
最低料金(1泊):€117