I was attracted by the good location and price . However, I found it impossible to sleep due to a noisy air-con unit outside my bedroom window. Despite having the air-con off in my room, the machine came on and off for several minutes at a. time - repeating throughout the night. During the night I requested another room - but was told the hotel was full. My first night I had zero sleep. I complained again in the morning and was told I would be moved to a new room the next day. On my second night I could hear conversations through both walls. In addition to the noisy air con unit and walls without adequate sound proofing - between 1am-3am it sounded like a laundry room with a washing machine was above my bathroom. The sound of water gushing through the pipes, (perhaps, and I don't know), from others using the bathroom throughout the hotel in rooms above - that sound echoed in the ensuite - I've never heard anything like it in a hotel. I've stayed in hostels that were far better. Two nights sleep was impossible - I was absolutely exhausted, with a feeling of chronic fatigue. The safe did not work. And it was not secured - you could literarily slide the safe out and carry it away. After two nights with no sleep I informed reception that I would be checking out (6 night reservation). The receptionist told me they had offered a solution to move me to another room. I informed her that I had previously been told the hotel was full: and the issue of noise was beyond the air-con unit (which was my main complaint). I have been refunded the four nights I cancelled - but not the two nights I stayed in the hotel. Having been unable to sleep for two nights - this affected my remaining days, my productivity, enjoyment and mood whilst in Barcelona.
素晴らしい
45レビュー