This was our second time staying at this hotel. Upon check-in, the room was upgraded. I did not notice a huge difference but appreciated the gesture. We stayed on the 21st floor. The crib was not available on the first night but the barrier was installed. Considering all pros and cons this is a nice hotel to stay at, i.e. rooms are bright ans spacious, there is a warm pool and well-equipped gym, the subway is around the corner, big mall with private access to the hotel, plus there is a city park in close proximity for kids to play. We would consider coming back for our next trip but also hope that rooms on higher floors will be managed better.