北京にあるアスコット宿泊施設を検索

部屋は広々としていて、3月18日にもかかわらずエアコンがまだ効いていたのは素晴らしかったです。食器や洗濯機など設備も充実しており、自宅にも旅行先にも最適でした。スタッフの方々もとても親切で親身に接してくれました。

Check-in was smooth and efficient, which we appreciated after a long journey. However, the room was uncomfortably warm due to the lack of proper air conditioning—only warm air circulated, with no option for cool air. While housekeeping emptied the bins daily, the bathtub was noticeably dusty and remained uncleaned throughout our stay. The in-room washing machine was another major issue. It was outdated and malfunctioned repeatedly. We attempted to do laundry at 10 PM, but the machine stopped twice due to errors. Despite two technician visits, the problem wasn’t resolved, and we had to manually complete the wash, finally getting to bed after 3 AM. The next day, the machine was replaced with a slightly newer model, but the inconvenience had already taken its toll. Throughout the ordeal, staff responses were limited to standard apologies, with no meaningful resolution or gesture to make up for the disruption. Overall, while the location and check-in process were satisfactory, the lack of maintenance and customer service left much to be desired.