Logis Hôtel Restaurant la Citadelle

Warning, the chef did not understand and the waiting staff did not take it seriously. At booking we warned of oe person needing Gluten Free for medical reasons. We discussed the menu with the head waiter whom we had to pursuade to talk to the chef and he came back saying all could be gluten free except the tuile in the dessert. The main course was fish with what looked like a quinoa mixture. When we enquired if it was just Quinoa one said it was a mixture and another came back and said it was only Quinoa. Two minutes later the plate was wisked away and a new plate with only vegetables. Without anything to soak up the juices it was very oily. Then to cap it all the dessert arrived with the tuile! When confronted they did not take seriously the implications of their casual attitude, shrugging a half heated apology. Totally unacceptable if you have serious allergies.

We stayed here for three nights in an estuary view room. The room was excellent, comfy bed, spacious. Strangely only two hangers in the wardrobe! New bathroom, very smart. The rest was not so great. The staff were indifferent eg, no one offered to help us to our room with our bags. The restaurant seems to have sold out to tour groups and coach parties. It was pretty expensive and the table d’hote menu did not change much. We ate outside, which was very pleasant until the mosquitoes arrived. Not the hotels fault I know. I would not rush to return although the building is fascinating and it’s position is excellent.

What a location! Approaching the hotel through the ancient arches of the citadel was an experience! The setting is just wonderful overlooking the Gironde estuary (where we spotted seals playing) and the rooms are modern, comfortable and well-equipped. Ours had air conditioning - very necessary as the temperature hit 36 degrees - and a view of the pool and river. The pool area was fantastic - a superb swimming pool surrounded by luxurious day beds for two, sun loungers and tables where guests can enjoy cocktails before dinner. Definitely a 5* stay but … the food! Such a huge disappointment - but that’s for a separate review. We did add the buffet breakfast to out stay. Mediocre at best.

One of the best approaches to a hotel I have experienced - right through the massive fortifications - amazing. But receiving a map with the booking confirmation would help navigation and getting the traffic bollard access code. Wonderful views over the river. But swimming pool not clean with significant debris. Breakfast just adequate - cold scrambled eggs and cold bacon on buffet. But liked ability to squeeze fresh orange juice. Would have liked to have stayed an extra day to explore Citadelle more, but no room with a/c available. Staff very helpful. Room clean and plenty hot water. Hope to return some day.

Mais la table que nos avions réservée était occupée et on nous a dit que si nous n’étions pas contents, nous n’avions qu’à aller ailleurs. Hallucinant. Ces personnes étaient affreusement désagréables. Nous sommes allés ailleurs. Évidemment

Super accueil merci Canele garde ton sourie et ton engagement bravo Merci aux serveurs du resto tjrs la bonne humeur et le sourire Et bravo aux cuisiniers très bon Un coin de paradis Chambre en face de l estuaire avec le couché de soleil Félicitations à toute l équipe