Hotel was good. It was quiet. Staff was friendly and consistently placed service first. Our main disappointment was the absence of a safe in the room. There was a safe deposit box available at the front desk but having to make trips to the front desk to use it was inconvenient. The restaurant services available at the hotel are good, especially for breakfast. We didn't eat dinner at the restaurant because the menu didn't appeal to our tastes. Appreciated the happy hour at the bar and we were able to find a beer and wine to suit our tastes.
It was our first time to stay at a Holiday Inn. We decided to try because the reviews were positive. We found the staff and shuttle drivers were helpful. However, the room was old and the shower was old and mouldy, unlike the picture shown on their website's room detail page. The armchair was old with a big stain, and we were afraid to sit on it. The room was dark with stuffy air and very noisy. I appreciate the prompt response to the water dropping from the shower head, which disturbed us all night, and the replacement with a new shower head. Unfortunately, the problem got worse and the sound of water dropping to the floor continued... Plus, the guest above us started using a shower at 1 a.m. and the noise of water and loud hissing pipes woke us up. The air conditioning remote control was not working properly. Neither 'auto' or 'low' worked. Only 'high' worked, which was noisy and made the room too cold. So, during the night, we couldn't keep it on 'high' and the room got so hot. We had terrible sleep during our three-night stay. The room condition was not acceptable, and I find it insulting to offer a room like this to hotel guests. We will never stay at a Holiday Inn again.