Our flight departing Calgary was cancelled for 24 hours so we were put up in this hotel by the airline. The staff was pleasant and accommodating, special shout out to Stacey in the lounge who worked so hard to make sure everyone whose flight was cancelled was fed and full of drinks! Also special shout out to the chef that night, he was alone and still managed to get all the delicious food out in a timely manner! These two really stepped up and made our rather gloomy stay much more enjoyable! The rooms were clean and comfortable, big soft pillows on the beds and you could control your own room temperature. The front desk staff also accommodated a late check out for us as we had so much time to waste the next day. Thank you to the staff, you’ve really worked hard to turn our trip around!
First thing I want to say is Kayleigh should be the face of this company! She is so sweet and good at her job!! She actually cares about you. We had an excellent stay at this Airdrie location! The staff (Kayleigh especially) was extremely professional, courteous and offered superior customer service. Loyalty diamond status was recognized by Kayleigh and gift was given! I stay at alot of hotels over half the year in hotels and I can't stress how good Kayleigh is at her job. (She definitely deserves a raise you do not want to lose her) Stayed in clean spacious room with kids. Loved the modern touchpads in the room and the trendy cabinets and color design. Our beds were extremely comfortable.Pool and breakfast were on point, facilities were cvery clean. Location is perfect! Will definitely stay here again.