Deposit $100 for towels!!!!! You should see the towels, better bring yours and not use the hotels. THERE WAS NO LIGHT for hours during two nights in January. Imagine, the fridge didn't work, no air conditioning, the elevator didn't work, nothing. THE ELEVATOR DIDN'T WORK, was out of service, for one day. We had to climb to the 7th floor. What do they do with the people with wheelchairs? There was NO HOT WATER IN THE SHOWER for so many nights that I stopped counting them. They clean the apartments every two days. And don't do it well, since we had cockroaches in our apartment. THIS PLACE SHOULD BE PERMANENTLY CLOSED AND NOT SOLD TO CUSTOMERS! We also had a problem the moment we arrived at the hotel, with breakfast. At the reception, they don't know "when is breakfast served and if we do have or have not breakfast included". They say to contact the person through whom we paid the hotel to arrange that. WHAT THE H*LL???????? And of course nobody has breakfast in the place, since breakfast is expensive and you don't even get the staff you paid for! Breakfast should be: eggs, 3 pieces of half toast, 1 jam, 1 butter, juice and terrible coffee. We got juice one day and rest of the days didn't see it, and of course, sometimes you get jam and butter, sometimes you don't. I WAS SHOCKED
翻訳
ゲスト
宿泊: 2024年1月
その他
0件の口コミ
2.0/5
投稿: 2024年1月14日
This building is OLD and in poor to fair condition. We rented a Penthouse and we were disappointed with the accommodations dirty, poor water pressure, the beach was very busy and DIRTY, pool was cold. WOULD'NT recommend staying unless you are on a BUDGET and party mode close to bars and night clubs.
翻訳
Douglas
宿泊: 2024年1月
家族旅行
1.0/5
投稿: 2024年1月7日
I booked 2 ocean view rooms only got one. Staff couldn’t have cared less. Marnie the go between ******* and the hotel was useless she said I could cancel the booking thru ******* nice to put me in a position where I would have to find another hotel at 4pm with 7 in our party. *******s agents 4 in total left me high and dry with no conclusion very disappointing after spending thousands of dollars with them thru the years
翻訳
ゲスト
宿泊: 2023年12月
家族旅行
0件の口コミ
2.0/5
投稿: 2023年12月29日
The location is great if you like a party and loud noises. If you like peace and tranquility, this is Not your place. This 'hotel' is right beside Coco Bongo and all the parties in the Cancun hotel area. The hotel is old and outdated. Our suite didn't look nothing like the one in the pictures. A good thing was that the balcony was located at the ocean side, but still, the party music was super loud. We had to leave the balcony door closed at all times. From the 4 nights we stayed there, housekeeping didn't show, but for sure, we expected a tip as the envelope was there. Furniture, mattress and pillows, and towels all old. As an expert traveler, I would advise staying away from this 'hotel'
翻訳
ゲスト
宿泊: 2023年12月
その他
0件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年12月4日
Great spot close to the action, with highly secure entrance and great amenities. Amazing views, towel service, pool, beachfront access, and near shops, bars, clubs, restaurants. All within walking distance.
翻訳
Michael Scott
宿泊: 2023年11月
カップル・夫婦での旅行
1.0/5
投稿: 2023年11月27日
This property is situated right on the beach. Which I thought would be nice. However, the excessive noise from the nightclubs in the area are a problem. The building itself is very dirty. The room that we got had a refrigerator that was not working. The room service was poor. The room is supposed to be cleaned every other day between 10 AM and 4 PM. My room is not cleaned until almost 6 PM after I complained. They cleaning of my room was so quickly they did not really clean much other than change my sheets. Also, the staff was not very friendly. I would not recommend this property for anyone to go. I will never stay there even if it was for free.