OK、私は私が支払ったものを提供し、そこから上下に移動するために3つ星で始まります。私は私が支払ったお金のために良い値を得たと感じます。私はオンラインで予約し、標準料金でかなりの割引(1400 PHPを支払った)を得ました。フィリピンにとって、それはハイエンドの西洋ホテルで良い試みですが、それほどではありません。この地域は良好で、安全で、アメニティがあり、ダウンタウンとITパークに近く便利です。私の部屋は巨大でした!あなたはそれでバスケットボールをすることができます🤣。良いベッドとリネン。シャワーとバスルームは良いです。ケトル、コーヒーと水が提供されました。スマートテレビは素晴らしいです。私はそれを誰にログインさせたのですか?Netflixはすでに入っています。あなたも歓迎します。5mbpsで実行していました。私は文句を言って、彼らは私の部屋にルーターをインストールしました。それは実際にうまく機能しませんでした。場所は新しく、よく維持されていない、フィリピンの問題です。雨のシャワーはバスルームを浸すために上方に噴き出しました。ファンキーな導電灯の蛇口は非常に緩いもので、パイプが破裂する前の時間の問題でした。グリムは隅々にビルドし始めました。BOTTOM LINE - it's good for the 1400 PHP I paid but I will be disappointed at the full rate. Wow, you read all this 😳. Pls hit the helpful button 👍
2022年に開業したフィリホテルセブは、ビジネスでもレジャーでも、セブでの快適な滞在をご提供いたします。マクタン国際空港から当施設まで、約18kmです。最寄の空港はマクタン国際空港、当施設から約18kmの距離です。付近にはDino DigやCebu South Road Properties、Boom na Boom sa Sugboなどがあり、セブの観光に非常に便利な立地です。館内の様々な施設で、有意義にお過ごしいただけます。セブの当施設には、駐車場が併設されており、非常に便利です。
ゲゲスト2023.09.30
The hotel markets itself as a 5-star hotel in Cebu but it is way waay far from that star rating. I will be listing down good things about this hotel but you also have to consider the following items that I listed below. Pros: 1. It has the better ball room/ convention halls in the entirety of Cebu. 2. Rooms are spacious and new 3. Elegant interior and facade Cons: 1. First night, I reported that there is a foul smell in my room but the telephone operator sarcastically told me that the hotel is fully booked because of the event that we were having. The duty manager came and told me that all of the rooms smell just like mine. What he did was spray an aerosol. I even said to have an air filter or aeromatic in my room to help remove the smell while sleeping. He guaranteed to have it delivered but none came to my room that night. We are out the entire day so on the second night upon entering my room, I complained again because apparently none from the housekeeping nor from the front desk tried to resolve the issue. This time, the smell was unbearable. Like something was wet and it didn't dry off properly. I waited outside the room because the telephone operator told me that the attendant will be in my room in 15 minutes to spray again the air freshener. So I waited outside. 20 minutes passed, I called again and told that no one came. The same duty manager (from last night) arrived a couple minutes later rushing and now told me that there is indeed a foul smell in my room but to my dismay, we waited again outside the room because the attendant was not with him. This time, he told me that the foul smell has been a common problem they receive. This statement surprised me considering we talked about this the night before and he gaslighted me about my complaint. This time, he offered to transfer me and upgrade my room but with all the stuff I have, I told him I do not want to transfer and just to resolve the issue. He then sprayed the air freshener and decided to leave it here. Basically, my issue stopped because I stopped complaining, not because they resolved my issue. 2. Hallways going to guest rooms smell paint and construction materials. Even the elevator smelled like this. 3. Breakfast was repetitive. 4. You can see construction everywhere. Most especially to the rooms on the lower floor. While the ”soft opening” phase is acceptable with all the construction and eye sores, customer service should not be compromised. If you are planning to stay here, please manage your expectations.
This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.