The hotel, overall, is pretty unremarkable. Most of the security doors do not lock and can be opened without a key card, but at least one of then cannot be opened even with a key card, which ended up meaning that in order to go to the second floor, you are forced to use the elevator rather than the stairs. This is patently absurd for anyone who hates waiting for an elevator. But overall, the hotel itself is not bad. What is incredibly bad, however, is the management. The general manage of this property emailed the organizers of the baseball tournament my team was attending in the Phoenix area, accusing my players of vandalizing accessibility equipment in their (insanely tiny) pool and also putting patio furniture into the pool. GM ”Glen” cowardly attached his assistant manager's name to his accusations, I would later learn and left AGM Antonio to answer for Glen's accusations. When I called from the baseball fields between games to address the accusations, it became clear that their employee witnessed these acts at a time during which the entire team was half-an-hour away from the property and couldn't have been the ones they saw. When confronted with this information, Glen said ”I don't want to hear that anymore” and ”your parents are worse than your kids”. The basis for the stubborn sticking to the accusation was essentially the idea that we were the only baseball team staying at the hotel and therefore must have been guilty (essentially saying that I was lying about the players all being elsewhere). As proof, Glen send me screenshots of security footage of furniture in the pool and a completely separate picture of my players in the hot tub. Because the hotel does not have a lock on the pool, which is accessed from outside the venue, it turned out that teenagers (my players are all 11 and under) staying at a hotel next door were helping themselves to the pool after their actions had caused their hotel to close that venue's pool access. Fortunately, Antonio was very apologetic and reversed charges Glen had added to my party's bills to cover the alleged costs of maintenance on the equipment, because Antonio had taken the time to investigate the situation and determine we were not involved. How the lazy, rude, and utterly ignorant Glen is employed by this venue is beyond me. We were told by Glen that my group would never stay at this property again. He couldn't be more correct about that. They could offer free stays for my team annually while we participate in the baseball tournament we like to attend and I would laugh in his face. Never, ever again for us and I will go as far as to be sure that no other hotels owned by the same LLC will profit from our tourism to the area. Hopefully someday Glen will be replaced by any of his competent staff and also maybe someday I'll get to meet him to address his efforts to smear me and my families and my baseball program, all because he's too lazy to take care of his property.
ゲゲストヒルトンは一日を救った!イリノイ州からのクロスカントリー移動で4日間まっすぐ運転した後、数週間前に予約したホテルがオーバーブッキングされたことを知りました。移動するトラック、2台のトレーラーと犬と一緒に、私たちは恥ずかしがり屋になりました。それは偽装の祝福であることが判明し、私たちはチャンドラーのHome 2 Suite Hiltonを見つけ、閉店日まで3日間部屋を予約しました。到着したとき、私たちはもっと幸せになれませんでした。清潔でさわやかで素晴らしいアメニティ、ペットを受け入れ、移動するトラックやトレーラーに十分な駐車場がありました。また、通りの向こう側に素敵なレストランもあります。私たちは広々としたクイーンスイートルームを持っていました。それは私たちがリラックスするのに十分な部屋に加えて、皿とフルサイズの冷蔵庫付きのキッチンがありました。巨大なプラスは素晴らしいシャワー圧力、ジム、ランドリー施設でした。この場所には、私たちが必要とするすべてがあり、数日間の旅行からさらに風を吹き飛ばすことができます。私はこの場所を強くお勧めします!彼らは日を節約しました、それで我々が新しい家に移動するのを待っている間、私たちは簡単に休むことができます。
ゲゲストMy husband and I have just completed a stay at this hotel. The room itself was nice, clean and comfy. However, Alexandria at the front desk was not nice at all. She had a bad attitude in general. My husband, myself and our dog had just completed a lengthy amazing stay at a Sonesta ES Suites, but unfortunately there were no availabilities for the upcoming dates. So we decided to go to this hotel since it was reasonably priced. We are having work done on our house that is taking longer than expected so we had a lot of bags and belongings with us. My husband called ahead and asked for a ground floor room for our pet, and mentioned this. When we arrived however, they didn’t charge us the deposit for the pet which we honestly did not realize at the time. When my husband went to the front desk later on to get a snack, Alexandria very rudely told him that “a maintenance man saw a dog go into your room” in an accusatory manner. My husband attempted to pay the deposit at that time but had problems with his credit card. We paid the next day, even though our dog ended up leaving to stay with friends. As if that wasn’t bad enough, this morning I went down to the front desk around 11:15, to ask about a luggage cart and a possible later checkout (even by 12:30, nothing big) she rudely said No, we are fully booked,etc, etc. I then asked her for a luggage cart because we had a lot of bags (as mentioned above) and she said, We’ll if there’s none at the front then we don’t have any available. Not, let me ask housekeeping or any type of help. Luckily a housekeeper passed by and was concerned and wanted to help and got a luggage cart for me. When I checked out, before I returned room keys, I asked if she could allow the room key to work at the side door where we were packing up our car and she said, No they stopped working at 12 o’clock. I am a very well seasoned traveler, who has lived in many different states and 2 foreign countries and this person was one of the most rude and unhelpful people I have encountered at a front desk. If this is the impression you want to put out about your brand culture, then that’s not good business sense. The reception desk is the face of your hotel and should be run by a pleasant , helpful person, not someone who couldn’t care less about the vibes they put out. Disappointed is not the word and rest assured we will never be back. 2 Stars for clean, comfy room and nice housekeeper.
This Homewood is an older style property with the split buildings. I was only here for a night just on a layover and visiting a friend at Sky-Harbor. It was a really good rate. Was it perfect? No. But it was reasonably priced and I got a one bedroom suite (I was expecting a studio). I am unsure how the breakfast was as I missed it as I was asleep haha, but overall it was good. Nice pool and hot tub it looked like fun! Elise and Josh were super nice and efficient as well! There’s a parking fee to park here FYI! It is $15 I believe!