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Had a wonderful stay in this hotel last year and gave it 5 stars. Have recently been back with a group of friends for a few days crafting and am delighted to say that I’ve given it 5 stars again. The staff were attentive, friendly and very accommodating, nothing was too much trouble for them, which is such a pleasure to see. Thank you!

If you're looking for a modern place to stay then The Roebuck is not for you. If however you are looking for exceptional staff who are genuinely friendly and go out of their way to make your stay as enjoyable as possible as well as amazing food with incredible tastes in a pub setting that oozes character then The Roebuck is your place to eat and stay. Ali and his team are exceptional. The Roebuck is a real gem.

This review is about Holiday Inn Express Stevenage, an IHG Hotel located @ Danestrete, Stevenage SG1 1XB, United Kingdom. It was a long stay for us as family combined with business and pleasure at the same time. Did the booking online as member and tried to reach out to the hotel by email and phone for over 3 weeks with no hope to hold to anyone at the hotel. On arrival the reception staff changed my existing booking and preferences to his own liking, further was very disappointed with Sofie after addressing the booking, emails, calls and follow up maters to her with no action, the reason I decided to gave up being platinum member to IHG for years. Its better to go random and practice our rights for the money well spent at other hotels. The hotel was a mess on our arrival with dirty stained colidoor walls with huge rolled old carpets around for the whole stay. maintenance could be improved to reflect with the members & gusts are paying. The bathroom was small, with broken door & damaged lock, broken toilet seat & cleanliness was big concern with the staff as they are not attentive to our instructions and they do not perform the cleaning the way it should, looks like no one cares at all. Smelly pillows, no towels till the next day, even the room phone & TV did not work for 3 days, was horrible standing at the careless reception staff just to ask them for room service. The shower in the hotel is terrible covered in limescale and was clogged, there is no option for those with dietary or allergy issues for breakfast not to mention no good options for kids. IHG head office & management needs to take more and serious actions about the staff and the managers @ Holiday Inn Express Stevenage if they want happy customers and if they do care about members, because I am 1 unhappy & very disappointed member with this property starting with Sofie and all the staff.

快適なベッドとフレンドリーなサービス私は間違いなく再びここに滞在し、それをお勧めします!