コスメルのDolphin Discovery Cozumelホテル

ホテル禅での2回の滞在のすべての部分は素晴らしかったです！清潔で快適なベッド、とても親切で親切なスタッフ、そして私たちの海の見える部屋からの眺めは素晴らしかった。 バックグラウンドミュージックから世界クラスの料理まで、レストランは予想外の喜びでした。 愛愛は海の端にあるインフィニティプールとサウナが大好きです。 親指を立てる！

場所とサービスのように!

PROS:これは最高のビーチと海の場所であり、私たちがこのリゾートを選んだ主な理由です。従業員は一生懸命働いています - 何人かは非常にフレンドリーで親切です、他の人は自分自身にもっと注意を払っていますが、尋ねられたら喜んで助けます。海の水は神聖で、水晶が澄んでいて、生命と生態系が豊富で、何時間も探検できます。ホテルの敷地はよく保たれており、プールは素敵で、リゾートの多くの場所で新鮮な冷たい飲料水があります。ロビーは快適です。 欠点:食べ物 - 特に唯一のアラカルトレストランでは、味と品質のためにあまりにも多くの無駄があります。彼らは外観に印象づけるためにあまりにも一生懸命働きますが、味と品質はひどいです。私たちはそれを好きにするために一生懸命働きました。彼らはソースと呼ばれる液体トマトジュースでスパゲッティを提供し、ホテルのゲストにそれを提供! あなたが知っているものに固執する - メキシコ料理は、伝統的なレシピを使用して地元の食材でよく作られています!何が何であるか、そしてクリームを使用するすべての料理は、明らかに手がかりがないときにパスタカーボナーラを提供しようとする理由 - そして、その人為的な病気の味がたくさんあります、それは本当に残念です!彼らがゲストがまともな食べ物を食べる価値があると理解して調整することができれば、他のすべては素晴らしいでしょう。部屋:日付がきれいです。彼らは非常に古くて汚れた折りたたみソファを持つ多くの部屋を持っています。ゴミ箱のソファを交換し、ゲストの部屋には置かないでください。それは大したことではありませんが、ゲストに敬意を表します。エアコン:非常に制御され、寒くはありません。ホテルは少なくとも2度の温度を下げ、多くの快適さを提供することができます。あなたがそれを繰り返しさせるならば、少なくともゲストが本格的なメキシコ料理を楽しむことができるように品質と地元の名物を固める。バッフェレストランにハゲワシが入って食べて、彼らが欲しい場所を排便することは許されません! 夜、多くの蚊々 - 私たちはそこで食べることができませんでした。ビュッフェのレストを囲む方法を見つけてください。エアコンを追加し、BIRDSとMOSQUITOSを排除し、ゲストは天国になります。エンドノート: このホテルは理想的な場所を活用していますが、細部を簡単に調整し、ゲスト体験を100%向上させることができます。

Initially, I hesitated to rate VLA 5 stars because I would not consider it a luxury hotel. The property is a bit old but well-maintained and attractive. Rooms are basic but clean and functional. We had a bit of an issue with tiny ants but I think you would find it difficult to find any place like this in Cozumel that did not. I also was put off initially by the booking process. All my communication was through What’s App and I was requested to make a deposit using PayPal to a personal account. I never received any booking confirmation by email. Not a typical reservation process but all was above board and check in was flawless. In the end, I rated five stars because of the value and the friendliness and helpfulness of the staff. David at the front desk made sure we were settled and had everything we needed. Drinking water? A five-gallon jug showed up in our room within the hour. Extra bed? Set up by check-in. Extra towels? Sure! I wouldn’t hesitate to stay here again as a cost-effective, comfortable alternative to the larger resorts.

I was spied on in the shower by a hotel employee, and management tried to cover it up. It wasn’t until we involved the police that they became cooperative. What happened? Look at the photos, and you’ll see a sliding window in the shower that opens to a hallway closet. While I was showering, I looked up and saw a man’s face in the window, watching me. I screamed, grabbed a towel, and ran out to the hallway. When I opened the closet next to my room, I found that same man wearing a hotel uniform, trying to climb down from the window that overlooks my shower. He tried to push past me, but I caught him by the sleeve and took his radio. I shouted for help, and he said over and over, “Please, don’t tell.” Other guests arrived to assist me, and started taking photos and video of the scene. The desk clerk named Angel came upstairs and initially claimed that he’d told the pervert peeping tom named Vicktor to get a broom from that closet. Observe from the photo that this is not a utility closet, and is empty except for pipes. We also found footholds carved into the cinderblock beneath the shower window. Once we pointed out the falsehood of his claim, Angel then said that Vicktor was never in the closet, that it’s his word against mine. Angel refused to call the hotel manager, and then refused to call the police. He took Victor to the office behind the hotel desk, and we saw him on his phone, smiling and laughing. Members of my group called the police and contacted the hotel owner Gilberto, who said he would come in 2 hours because he was not nearby. I give credit to the local police in Cozumel, who responded quickly, and also called their supervisor to the scene, who took our reports and investigated the closet. We discovered that many rooms, on all four floors of the hotel, have these fake utility closets with windows opening to the shower. None of the closets were locked, and only women had been assigned to these rooms by the front desk clerk. When the owner Gilberto arrived, he initially denied everything, then once the police sergeant supervised the interaction, the owner finally conceded that “because it’s bad for business,” he would repair the shower windows and lock the closets, and he also said Vicktor the peeping tom would be terminated. However Gilberto the owner denied that Angel the desk clerk had any part in covering up the incident or funneling female guests to those rooms. I was very concerned about what appeared to be a serious safety and privacy problem—who knows many staff are involved in their peeping tom operation and how long they’ve been doing it? How young are their victims? Are they taking photos and video too? I’ve never felt so violated and disgusted. There are plenty of nice places to stay in Cozumel, go someplace that takes the privacy and safety of their guests seriously.

This was my second stay at the Westin Cozumel. The property is beautiful and well-maintained, and in a nice location - just a 5-10 taxi ride into town. There are several restaurants that are excellent and just steps away. The private beach and snorkeling steps away is a real plus. The staff is very pleasant and kind, particularly Damian at the front desk. We also enjoyed a massage at the Zazil spa on-site - excellent services with hydrotherapy and very skilled masseuse. The rooms were clean with comfortable beds and amazing views. Would recommend! The only I thing i foresee needing an update would be the bathroom tile work - it's starting to look a little dated/ragged. It's a short ride from the airport so, traveling from Houston, we can be on the beach with a drink in hand in under 4 hours. Win. win.

ホテルのスタッフはとても素敵で、朝食サービスではありません。 朝食はコーヒーと卵の一部でできていますが、最終日のチェックイン時間は食べられません。 プール/ホテルは別のホテルに位置し、徒歩約5分です。 これは2つのベッドの1つと半分の部屋を含み、これは大きなベッドのない1組のダブルルームで不快に眠ります。 場所はスーパーセンター、センターと知り合いの多い場所である。