コスメル Viva Mexico周辺のおすすめホテル・宿

We were incredibly disappointed with this hotel, it looks 5 star but the experience isn’t. We stayed July 2024. On check in, the whole process took over an hour because they had put our reservation down for August…not July. This was eventually resolved and we were given a ‘temporary’ room for a few hours. At this point we were understanding- these things happen and they offered a solution. The man on the check in was pleasant but incredibly slow. We stayed for 4 nights and there is no doubt the setting is wonderful and the rooms were lovely- however breakfast (included) was atrocious and lacking the basics. Bread but no butter or jam etc out, we had to ask every time and often more than one member of staff to eventually get it- often taking over 20 mins. One day there was no buffet at all but no one could explain why. You could order 2 out of the 3 remaining dishes on the menu but you were only allowed one per person. I had pancakes but then had the same fiasco that they came with no syrup and I had to ask 2 members of staff and wait 20 mins to eventually get it. On the Saturday night we stayed there, the hotel decided to throw a party until 2am…. Guests unfortunately were not invited or made aware so we were kept awake for several hours in our room. I went to reception to complain and was told a manager would speak with me in the morning..needless to say they didn’t. Reading between the lines, they host a lot of events for the local community (which is great) but the communication around it was poor and not acceptable for hotel guests. If they had invited hotel guests and offered a drink on the house or something along those lines it would make much more sense. The whole experience was completely bizarre and not worth the price they charged. I would expect this kind of service from a cheap local guesthouse, not a 5 star resort. The staff were not unpleasant at all but poorly organised and lacking basic communication.

長所:海と素晴らしい海岸ダイビングスポットから通りの向かい。美しく造園された敷地、素敵なプール、ビーチクラブ、スイムアップバーのある屋外レストラン。オープンな中庭と庭園や海の素晴らしい景色を望むラナイを備えた伝統的なメキシコのホテルのレイアウト。平和な雰囲気。CONS: この地域のほとんどのレストランは、ドリンクとダイビングの群衆に対応できる高価な Senor Frog / Hooters タイプの施設です。町の北とセントロのすぐそばにあるレストランは、はるかに優れた品質と価値がありますが、町にはタクシーが必要です。ビュッフェ式朝食は炭水化物の重いスチームテーブル料金で、15/person以上の高値でした。アメリカのレストランではこれを無料で提供します。フロントデスクのスタッフは特にフレンドリーで親切ではありませんでした。夫がロビーでバッグをなくし、紛失したバッグを見つけられなかったとき、私たちが2回目尋ねるまで、彼らは机の後ろでそれをチェックしませんでした。ここで少しの努力と考えが私たちに違いを生むでしょう。ビーチクラブはいいですが、水泳は私にとってあまりにも荒かったです(2つの桟橋と道路の間にあり、ほとんどが目の前のクルーズ船の景色を眺めることができます)。ネット:マルガリータを飲んだりダイビングしたりするのに最適な場所

本当に素敵な滞在でした。特にレストランのスタッフはフレンドリーでした。2 つのビーチと素敵なプールがある豪華なリゾートです。ホテルのレストランの料理は素晴らしく、毎晩楽しく食事をしました。

This was my second stay at the Westin Cozumel. The property is beautiful and well-maintained, and in a nice location - just a 5-10 taxi ride into town. There are several restaurants that are excellent and just steps away. The private beach and snorkeling steps away is a real plus. The staff is very pleasant and kind, particularly Damian at the front desk. We also enjoyed a massage at the Zazil spa on-site - excellent services with hydrotherapy and very skilled masseuse. The rooms were clean with comfortable beds and amazing views. Would recommend! The only I thing i foresee needing an update would be the bathroom tile work - it's starting to look a little dated/ragged. It's a short ride from the airport so, traveling from Houston, we can be on the beach with a drink in hand in under 4 hours. Win. win.