ホテル リウ パパヤス - オールインクルーシブ(Hotel Riu Papayas - All Inclusive)

Spent week at the RIU Papua’s and had a great holiday. The hotel was amazing, spotlessly clean and has friendly and helpful staff, will definitely be staying again.

We arrived at the hotel on the 16th of May, and stayed until the 23rd of May. Before this holiday, both me and my partner have never travelled to Gran Canaria, so we were both excited and apprehensive to experience such a place for the first time. Cleanliness I have decided to begin with the joint easiest section to review for both my partner and I; the cleanliness of Riu Papayas. My girlfriend is the human incarnation of cleanliness, meaning this is incredibly easy to gauge for us. It was spotless. No hairs to be seen anywhere, no smudges on glass/tables, everything in great condition or repair, and that was just the room. The hallways, pool, entertainment area, bars, reception and toilets were all held to a glowing standard. The hardworking maids/cleaning staff should all be proud of keeping such a high level. Even the bar staff chipped in with cleaning tables and maintaining a safe and very respectable calibre all the way through the night. Location Placed at the top of a modern day beach resort, the hotel is by no means in a bad or difficult location. 5-10 minute bus ride or a generous 20 minute walk to the local beach. However, before I flood the praise gates, we both thought that you are just slightly too far away from holiday highlights such as the local beaches, large stretches of bars/restaurants and arcades/tourist traps. While we praise the initiative and class from the hotel of offering a free bus to the beach, it is just one of many beaches in the local area. Other than that, the location is good, especially if you enjoy a more quiet or relaxed environment. Local amenities such as bars, supermarkets and gift shops are as short as a one minute walk from the front entrance of the hotel. Value Always a difficult section to review, as many people will have paid more or less than we did. In relation to the price we paid we believe it was yet again, very consistent. There are drinks machines scattered around as well as the main restaurant serving food and pepe's (serving snacks through the p.m). There are also two other restaurants serving Spanish and Asian dishes respectively. Unfortunately however, we didn't get to try these, though it was due to us forgetting to book. There is also a mini club and entertainment on every night, some of which are a delight to view. A few things for a perfect score would be: dedicated games room (pool tables, video games, etc.) And introducing TV screens into one of the bar areas, mainly for sports. More toilets would also be a welcome addition, especially near the entertainment, although not a deal breaker. Service Now this is by far the easiest category to review for us both. We have stayed in lots of different places over our 25 - 26 years and we can say that we've never experienced kinder, more welcoming hospitality anywhere in the world. The security, maids, bar staff, receptionists, chefs, entertainment and anyone we missed off are all lovely people and are a credit to the hotel. We were co

This is a honest review ill start with the good points reception and bar staff are lovely always on hand to help you hotel is clean but some parts need attention Bad points food not nice always Luke warm same food most days stopped going in restaurant after 4 days couldn't face it restaurant staff don't speak to you or crack a smile there's one lady who is lovely though and works in the old restaurant at night always smiling and helpful as for the entertainment staff the worst I've seen barely speak quite ignorant to be honest entertainment isn't brilliant all finishes most nights at 10 apart from the odd karaoke no music round the pool the days can be long and boring people just sat around no atmosphere in hotel went to riu parisio in lanzorte couldn't find a fault staff food entertainment spot on so thought would try another riu but haven't enjoyed it at all couldn't wait for the bus to pick us up get us home definitely won't be back

Great central hotel. Central to Yumbo centre ( shopping) and the promenade. The food is as all RUI hotels is good , plenty of choice. The only “ small” issue was that we asked for an iron and ironing board for the room , my husband likes to iron his clothes , to be told this service wasn’t available. We’ve stayed at RUI hotels both in the Caribbean and in Europe and this is the first time the service was unobtainable. We will be back , but next time we will take our own travel iron. Staff and animation team friendly and very professional.

Friendly hotel, animation staff were fantastic nothing to much trouble for anyone. Very clean hotel.

I am returning every year and as always Riu meeting all expectations. Cleaning service spot on, food with no reason to complain, all inclusive 24h with amazing services, staff kind, helpful and always friendly. In this few years some team members became a friends… amazing feeling to be welcome by real huge smile and a hug! Love them!

Not one single complaint perfect in every way. Totally loved it and will be booking again I will choose RIU hotels over all the other big companies. The pool was amazing the food was plentiful and very varied and tasty something for everyone. Grounds are clean and very well looked after. 100% if anyone says otherwise are not been truthful.

I’m the first to admit that I’m a perfectionist & for my sins I’m usually picky when it comes to standards; whether it be food preparation, manners, choice, cleanliness, or drinks. However….. I cannot fault this hotel & I can’t praise it or the staff enough. The staff are nothing short of amazing. The reception staff are efficient & explain everything thoroughly, providing leaflets, maps, & directions. The staff never stop & work really hard from getting up to going to bed. They are courteous, knowledgeable, & professional at all times. You never have to wait for anything. They genuinely care about guests & want them to have a great time. They really take the time to engage with people & show genuine interest. I ever saw a member of the entertainment team joining in with peoples games. The entertainment team go all out & theres always something to see or do from bingo, darts, aqua-fit, or painting. The shows are fantastic & encourage audience participation. The hotel is spotlessly clean, fresh towels left, toiletries replenished, & room cleaned daily. Great location, buses just outside the hotel which go to pretty much everywhere. 24 hour self service drinks from soda water to Fanta to beer. Water is also provided in the room & at the bar. Late night snacks after 12am for those night owls too. There’s always plenty of seats & sun beds no matter the time of day so you can take your time & relax. Great atmosphere in all of the bars with a variety of music & acts to suit all tastes. Food excellent in all of the restaurants & plenty of choice. Can’t wait to return.

Got the chance for a last minute week break with my daughter and mum. The hotel was clean, really clean! Location was great for a walk to the beach or the shopping centres. Plenty of sun beds. Drinks were good and the bar staff were very good. Food was okay, always managed to find something to eat. Riu party at another hotel was great fun and the transport was organised for you. You just had to book on. Only downside for me was the bed was too hard. No one else had an issue though.