Chania Flair Boutique Hotel Tapestry Collection by Hilton

The room was spacious and the hotel was super clean and extremely comfortable. Everything felt brand new and the service was really 5 star. We were happily surprised to learn that the indoor swimming pool is actually just a giant jacuzzi. We spent an hour there on our last night which was super nice. The bed is really comfortable and the place is quiet. There is a valet service for parking your car and we got welcome drinks and snacks on arrival. Thanks again for the free bottle of wine and fruit bowl as a VIP welcome gift. We really enjoyed and will come back to this hotel if we ever visit Chania again one day.

Excellent service Excellent reception Wonderfull attitude

The service was amazing - the hotel gave me aa free upgrade with a sea view and the breakfast was exceptional as well. A very memorable, clean and comfortable stay.

這次入住這家酒店的體驗實在令人失望至極。我們原本期待一個舒適的住宿環境，為此特地預訂了三個房間。然而，從入住的第一天開始，問題就接踵而至。 首先，洗澡水的問題讓人難以忍受。我們向前台反映洗澡水很涼一點也不熱，但得到的迴應衹是輕描淡寫的一句“我們會去查看”。然而，當晚我們回到房間，卻發現陽台的門竟然沒有鎖。我們住的是二樓的房間，陽台門未鎖，這讓我們對酒店的安全管理感到極度擔憂。並且三間房都衹有床單，沒有被子，打電話給前台得到的回覆是被子在衣櫃裏，我們打開發現被子是單人被，根本不適合大床房。 房間內的毛巾也非常臟，這顯然是對衞生標準的嚴重忽視。 第二天，同行人員有人發燒，於是我們決定與酒店溝通退**宜。前台在離開時答應我們會退回房費，我們這才放心離開。然而，在攜程提交退款申請時，我們卻被告知酒店拒絕了退款申請，衹能將房間延後日期入住。這種出爾反爾的行為，讓我們對這家酒店的誠信度產生了嚴重質疑。 總之，我們強烈建議其他旅客在選擇住宿時避開這家酒店，以免遭受類似的糟糕體驗。

服務不錯，性價比較高。

Wonderful staff! Enjoyed the location to everything and restaurants just a few steps away with seating along the ocean. Breakfast was wonderful and the rooms were very comfortable, in fact the bed we slept on was the best bed I've ever slept on. I'm looking forward to coming back next year.

We stayed here for one night to break our journey. Staff were very welcoming upon arrival. Exactly what one expects from a boutique hotel. Georgia checked us in swiftly after a welcome drink and arranged for our bags to be in our room. This followed with a welcome letter from management. The room was simply fantastic and pretty much an automated room. The shower was superb and the bed was very comfortable. Breakfast was brilliant..and not the typical buffet style. The staff were very helpful arranging transport / car hire for our onward journey. To summarise I would say and superb hotel with even better hospitality. I certainly would stay here again if visiting!

Luxuriously appointed large room, double deluxe room more open and spacious than the more expensive Junior suite that has a Jacuzzi in it. Sit down, a-la- carte breakfast service that is tasty and hygienic. Staff is courteous. Will come back if visiting Chania again.

Everything great about this hotel and the staff are exceptional. The spa pool sadly is let down (not hot) as is the roof top restaurant as rather lacking in character and comfort (though we did not eat there). Breakfast great.