Marr Hall is currently being refurbished which had an impact on our stay. Our room was on the ground floor but we had to take the lift down, walk along a labyrinth of corridors, go up a set of stairs to arrive at our room. The corridors we walked along had a disgusting smell of damp which was putrid in certain sections of the corridors. If we’d had rooms there I would have been complaining. Our rooms were old, dated but clean with comfortable beds. Windows had been opened in both of the rooms we had but in one room the windows would not close and needed 3 members of staff to try before they got it shut. The radiators in the corridor were on full which caused us to be so uncomfortably hot during the night. I have coeliac disease and was reassured I would be catered for. First breakfast we went in plenty of time but had to wait at least 15 minutes which meant the breakfast wasn’t being served for much longer. I had no cereal or toast offered and was told I should take some items from the buffet and a couple of items would be cooked in the kitchen. I noticed that guests were using the serving utensils between dishes which meant that there was a risk of cross contamination for me. I thought the chef should have known that and offered to cook my food in the kitchen. I asked if all my food could be cooked in the kitchen which was agreed. When it was brought out I was informed that the mushrooms were not available from the kitchen and the buffet mushrooms were all they had. Really? A large hotel had no mushrooms left in the kitchen? The second morning was better, I got mushrooms but no toast or cereal offered. The staff were lovely and helpful but I wouldn’t return until after the refurbishment had been done. Spa was good so that saved the relaxing weekend we wanted for celebrating my daughters upcoming wedding.
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