We arrived in the morning and the room was not ready yet. We were allowed to leave our luggage in the storage room. The check in was smooth, the room is big, the staff are friendly and helpful. The only minus point was the air conditioning was not functioning well in the room and the temperature could not be controlled from the room. It’s summer so the room was quite stuffy. Overall was good.
We booked the hotel room mainly because of the en-suite washer and dryer. After three days in the Highlands, all our clothes were muddy. Note, the hotel does not have any drying racks. 
The location was fine for us. We like to do a lot of walking. The front desk staff were always very friendly. The bagged breakfast in the morning was nice.
I would say my only complaint is the bathroom, it very much felt like an afterthought. There was no counterspace! The drawer right under the sink did come out so you could put your products there. The rest of the hotel room had so much personality, but the bathroom was boring, white and beige, and not functional.
Great customer service. We arrived earlier than expected and were offered a room that was already available and some welcome drinks too. Staff were very attentive and helpful and room was clean and spacious. Bed was so comfortable and it was handy having parking on-site too. Only downside was the poor water pressure in the shower but I suspect this was due to us being on the fourth floor.
GGürçağAll the hotel staff are very kind people.
The room was too beautiful.
Hotels location is totally convenient for tourists, in my opinion. For example, we came back to the hotel after midnight and it was safe for us.
ゲゲストLovely groups and views.
Comfortable bed and reasonable sized room, but the shower curtain was smelly, and we had to ask for it to be changed. It took several phone calls and nearly an hour before someone came and changed it.
Breakfast was quite good, but no eggs benedict offered, which was disappointing.
Unfortunately, the pool was packed with children and families who didn't appear to be stating at the hotel, and the timings for adults only swimming were before breakfast and after dinner. I did not consider this a proper 5-star hotel facility since it seemed less private and more public baths. Having seen how busy the golf was, I felt maybe this isn't a private membership golf and spa hotel anymore.
All in all, I did have a comfortable stay but found the hotel not private enough to make it a special experience, which is what I expected for the price and given its previous reputation in the community and in reviews.