Royal Castle Design & Spa Hotel

Myself, my partner and friends booked all inclusive as my friends were getting married in the hotel. We had to ask for toilet roll and fresh towels. Our room wasn’t once checked or changed over the whole time we stayed until we asked. The bar ran out of soft drinks and beer. Now for the worst part… the day of the wedding there was a storm which had all the guests run indoors so those who were all inclusive went to the bar for some drinks and out of nowhere a very very rude manager gave loud attitude to the poor boy behind the bar and told him to stop serving us any drinks and then turned away. The boy wasn’t given a reason and we were absolute furious. This caused a lot of distress and anger for the guests who had paid for all inclusive and apparently the reason was because the “manager” couldn’t tell who was all inclusive even though we had the bands. We couldn’t even as much as get any water. There was no drinks for a long period of time during the storm as they hadn’t brought the drinks from outside to inside. When they did eventually bring some wine inside, they gave us it in plastic cups… at a wedding… The manager refused to speak with us directly even though we chased after him and tried. He just spoke Bulgarian very rudely to his colleagues and left them to deal with it which was horrible to see. Their manager is very rude and you couldn’t pay me to go back there.

Worst hotel I’ve ever stayed in anywhere I the world. Myself husband and two kids ages 13 and 9 . Don’t be fooled by the pictures online . This so called 5 star hotel has been left to rot. Not one of the staff could speak any English and the whole place is filthy. There’s nothing to do with two kids as the so called water park is closed and looks abandoned. The one pool that was open was dirty and freezing. There is nothing nearby no shops , restaurants or life ! There’s no local buses and the taxi to sunny beach was 40 lev each way and that was one of the cheaper ones . The food was disgusting . Three of us were ill after day three . Nothing for the kids to eat unless they’re ok with chips . My girls hated every minute and internet is non existent as it’s in such a remote place we could only get it at sunny beach . We had to spend so much money on taxis just to see a bit of life and go to the shops in sunny beach but 80 lev a day for taxis took most of our money . We should have read the reviews as it was a nightmare from the moment we got there . Save you money and book anywhere else in Bulgaria . We should of believed the

READ THE REVIEWS BEFORE BOOKING - Don't be fooled. All Inclusive Package: This is NOT and All inclusive experience. You get breakfast, lunch, and dinner buffet with almost the same food every day at one restaurant. You have access to the bar with soft and alcoholic drinks, coffee. All low quality liquor, and cheap beer. The barkeep told us not to drink the liquor unless you want a headache. You get ice cream, no snaks or food between meals. There are NO child care services like advertised, and there isn't ANY entertainment. Facilities: Suites are nice clean and spacious. Showers and bathrooms are clean. The main building Is nice and clean. The rest of the grounds are in bad shape, not maintained and safety hazards are all around. There's is trash everywhere, I saw a dirty dipper next to the pool sitting there for 4 days. The pools are disgusting! I don't think they use chlorine at all. The water park is disgusting, and only half way working. The Spa is of course, NOT working. The indoor pool has not been cleaned, EVER. Almost nothing is open or working. The mini-golf has been closed for years. The area where the villas are located is a ghost town, with overgrown bushes and no electricity. Bring a flashlight if you plan to walk to the shops or the beach at night. The path is completely dark at night. Customer Service: Folks here are not very friendly or accommodating. No one knows ANYTHING, and give you conflicting information.

Arrived in July 2023, initial impressions of the hotel, was that it was seriously impressive and that opinion only continued when we saw the glorious rooms that we were staying in - unfortunately aside from the salad selection there were no further good points to the hotel. Upon arrival, we went to the bar for oir first drink of the holiday, to be told there was no beer due to a wedding on the previous day. The hotel is run down, which was typified by the tiles in the pool raining down on the users. The food selection was poor, with the family being unimpressed for the whole week and looking forward to going home for better food. There was only one bar and restaurant open, as opposed to the multitude that was supposedly offered. The staff were very nice, but severely lacking in numbers. An example of our stay was when we went to use the tennis court, which looked nice. However I had forgotten my tennis rackets (which I was very annoyed about) and we went to the reception to use the hotel's rackets and found that their paltry offering of one tennis racket and one squash racket was not sufficient to play tennis. In conclusion, I would advise all who are looking at this hotel to avoid and seek a 4 star hotel in any other country.

A nice stay! Pro - Large rooms, loved the food, free parking, wi-fi was good, pool & pool bar were nice. I recommend the frappe! Con - Most of the staff doesn’t speak English, we came off season and everything was kind of closed - only one restaurant open, beach looked abandoned Thank you Petar from the reception, he was very kind to us!

It did not have ultra all inclusive services, the bartender would tell us they don’t have a drink, then give other people that kind of drink we asked for. When putting ice in the glass they used the hands without gloves or anything, just shove the hand in the ice and then in your glass. You did not have many types of food to choose from. The rooms were not cleaned once. The staff was not friendly at all, the cleaning lady was yelling at people. The hairdryer in the room was broken,almost electrocuted myself. I do not recommend this hotel.