I deleted my orginal review but it went something like this. I checked into a room that was basically being lived in. The night security took pictures and the girl at the front desk confirmed that it looked like someone lived in that room. The night guard had to find me a clean room. First he was going to give me a studio even though I’d booked a one bedroom. Then he found me a one bedroom.I spent the night with no keys, since he wasn’t allowed to make them, and no CC on file. Housekeeping was knocking on my door Friday morning …if the room was in fact clean why were they knocking? Rest of stay was good until checkout. Sophie, (at the front desk) had said something about being comped when I went to pick up my keys on Friday at the front desk…alright we’ll see…No one comped anything, come Saturday at checkout the front desk manager informed me that I wasn’t even supposed to be able to make a reservation at that time. Umm if the system let us in than how was that my fault? If my reservations were such a surprise to you, how come it was so hard to accommodate if there where 3 clean and empty rooms available according to the night security? Anyways no comp and Sophie said she’d call me and let me know. Two hours after check out where they finally put a card on file (at check-out) I had to call her. Finally someone from the hotel (the director of accommodations did reach out to me) and apologize and comp me. I really wasn’t looking to be comped as much as she did. Points would have worked too. But who wants to check into a dirty room, only to be given another just for housekeeping to show up the next day to clean a supposedly already clean room? And then be told they would comp something and have them not? And be told that well I wasn’t suppost to be there at all or able to make a reservation? Well tell the owners then, darn it you guys aren’t suppost to be here enjoying your vacation time. I am sorry for getting upset though. Working customer service is never easy and I have a lot of respect for what they do. I upped my stay to a three star due to the quick response from Ann (the director of accommodations)….and her willingness to make it right.
とても良い
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