We had good memories of this Holiday Inn Express a few years ago but now on a recent visit we were underwhelmed. Our recent 2023 experience: 1) The elderly person who met us at the check-in counter didn't bother to stand up, stop what she was doing in order to greet us. That didn't make us feel like ”guests”. We were simply asked for our credit card and charged for our stay. 2) The general reception area was plain and uninviting (it could use some color). 3) We opted for a suite room and this is what we noticed during our stay: a) - the sit down desk is scratched up and needs to be refinished b) - dust was all over the base of the lamp and one of the bulbs kept flickering c) - the fireplace remote wouldn't work (battery?) d) - the sofa is shot, uncomfortable and should be replaced. e) - Various nicks and scrtches on the furniture. f) - the bed was comfortable g) - the TV needs to be reprogramed into english and the TSN5 feed fixed so it actually works right h) There were no restaurant guides or similar items in the drawers for ”guests” to familiarize themselves with the local fare or attractions. The overall impression we were left with is that they cheaped out on keeping their hotel up to a standard paying guests deserve and expect. Too bad. Next time we will choose differently.
良い
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