We loved this hotel! All the details from the wonderful entrance, room with an incredible view over the city and even the breakfast with all the refinement and the wonderful waffle machine present at breakfast. Also worth highlighting is the cleanliness and friendliness of the staff.
2023年に開業したAdagio Access Gent Centrum Dampoortは、ビジネスでもレジャーでも、ヘントでの快適な滞在をご提供いたします。当施設からヘント=シント=ピーテルス駅まで400mです。付近にはフランドル伯居城や鐘楼と繊維ホール、Sportarena Tolhuisなどがあり、ヘントの観光に非常に便利な立地です。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。ヘントの当施設のお客様は、駐車場をご利用いただけます。
2023.07.06
Apartment we booked reminded me of my staying in Japan… Everything has a place and everything in its place. What’s required for 4 persons to sleep and bath are just machined to fit in and anything extra is available on payment… all are neat and clean. But, what stands out in this hotel is the hospitality of the staff… Almost all Staff are trained and tuned to address the customers in a professional way. Here I found a little extra. Attitude, service with smile. Never get irritated even for the silly queries or so. To name a few, Tessa, Innike, Xxxx, Yyyy were all so responsive and supportive to ensure you’re comfortable. So are the kitchen staff- Thai Lady, Philippines Chef and everyone. They not only serve but ensure that those who are still around at closing time, pick up their wants and Shut down. At the bar counter, forget the name, I asked for coffee and she came middle of her lunch and gave Any place or organization gets its name and pride by the staff on the ground and here they are. Keep it up Team. Some areas that could be improved upon. 1. Trash can be kept outside the rooms and house keeping staff can pick it up instead of guests bringing it down as If they litter all the way, it’d be a big mess. 2. For coffee/ tea making, since no house keeping comes around, there has to be a system where guests can pick up Tea, Coffee, Sugar and milk as required with a sense of ownership 3. Breakfast menu and dinner menu could be subtly changed to set the surprise expectations. 4. In the apartment, instructions to operate the Induction stove could help guests to be self starters. 5. Travel help- There could be stickers or posters showing your current location, how to get to important attractions / Places, Bus / train timings etc., Thank you team. Look forward to coming back.
The positives to start with: modern and new hotel. Rooms are large and include a kitchen with oven and everything needed to eat. Now the negatives: as pointed out in many other reviews, the managers in duty turn out to be quite rude in the way they are addressing customers feedback and requests. I had an example of that tonight when I learned that the housekeeping in the room is not done on a daily basis unless you are asking for it. She argued with me that everyone knows that Marriott practice and knows that, as a client, you have to ask for it. How would you know as this is not written anywhere and not communicated when you check in ?... So be aware of that if you intend to stay at this hotel.You would expect that a chain like Marriott would treat their clients with professionalism and with transparency with regards to the description of the services included in the price. This is not the case visibly. Also, as mentioned often by other clients, the hotel is charging 19€ daily for the outdoor parking while the hotel is situated in an industrial zone far from downtown…first time I see that for a mid-range hotel located outside the city center. All in all, when you add up all of this, there is much better value elsewhere. I had nice experience at the Van der Valk hotels in Germany, I would recommend you pick up the one in this area and stay away from the Residence Inn.
The location and breakfast buffet make this hotel ideal for visiting Ghent. It's a short walk from the train station and. situated near some nice restaurants. You can easily walk to all the sights of Ghent or take the tram in front of the hotel. The bed is very comfortable. The room is large and bright. Everything is super clean. If you stay here, be sure to stop by the Brasserie de Moraal. It's just up the street. Lovely place for dinner. Good food. Reasonable prices. Cordial staff.
Friendly staff let down by the cleanliness of the rooms and awful smells coming from the toilet / bathroom. Thick layer of dust on the TV, mould on bathroom ceiling and dark hairs on bed (definitely not my hair colour). Couldn’t run the air conditioning due to a strong smell of fish when turning it on. While the carpet looked relatively new it also hadn’t been cleaned around the edges in some time, similar to the bedside lamps and shelves which also are covered in thick dust.
IIona RVery tired rooms and way overpriced. We booked a dinner, bed and breakfast rate well in advance. When we got there we were informed that because dinner was not available at weekends ( not mentioned at all when we booked ) they would have to cancel our reservation and offer us the walk in rate for bed and breakfast, which wasn't much less that we had paid to include dinner. They suggested we eat at a very expensive hotel which was nearest to them. The receptionist shrugged and said take it or leave it. We took it because it was late and dark and we didn't fancy driving around looking for somewhere else. One of the bedside lights was broken, the previous heater had come off the wall and they had hot wired a normal one into the wall socket. Every now and then it gave out green sparks! There were no plugs in either the bath or the wash hand basin and one of the sheets had a big rip in it. Breakfast was pretty nondescript and the room had a large sign saying if you took any items out of the room they considered it theft. We have stayed in other Campaniles in the past which were fine but never again.