New hotel with a big room sufficient for 3 of us. Since it coincide with the start of Euro 2024, the hotel seem to be packed and their service standard was not at the peak.
There was a problem with my reservation, but the hotel solved it very nicely. I got a bigger room (accessability conform) and a voucher for the hotel bar. So in total absolut recommendation.
FFayeBeautiful hotel with spacious rooms, close enough to the train station but in a nice part of town with several restaurants and shops close by. The room was light and modern and very comfortable. But the corridors leading to the rooms are so dimly lit that they are almost in darkness. I presume this is to save electricity but it didn't look very nice and for safety reasons as a lone female traveller it would have been better to actually light the corridors properly so you can see. The reception desk never seemed to have enough staff and I always had to wait about 7 or 8 minutes to talk to someone. But otherwise I had a very pleasant stay
YYauWendyI have to catch an early flight from Hamburg airport and this hotel is close to the S1 train station. from there within 15 minutes I arrive the airport. It takes me ca. 10 minutes walk from hotel to/from Main train station, with a 30 inch big luggage 🧳
I'm glad I can checkout sharply at 5am, the counter is manned 24 hours and their staff are nice to offer help, e.g. lugguage storage, early checkout